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Closed Computer Repair

Allan Challenger
posted on Sunday 13 December 2020
expired on Friday 18 December 2020
0 Question(s) | 4 Offer(s)
M14 7FZ, Manchester, Greater Manchester
Hi, Are you able to offer advice /assistance re my approx 5 yr old Toshiba laptop? I need the laptop for sessional work I do online so need to know whether the malfunction I had today is a minor or major problem or repairable at all. I would prefer repair in this throw away world but.... The laptop is a Toshiba has served me well is about 5 years old and has been working well until this morning. Switched on this morning for work. Could not access Internet either via BT or mobile broadband. Initially machine was showing all Internet sources available but not connected. Then Internet dialogue box then showed & flight only button and not listing of broadband sources available. Blundered around a bit, diagnostic scan shows no problem and have tried system restore to an earlier date, out of desperation rather than any hope. After the system restore operation on restarting I received a blue screen with a QR code which I followed (something like Oxc000021a) which then took me through a troubleshooting message which suggested that problem could be due to a 3rd party anti-virus program, suggested getting into safe recovery mode via another list of options - however the f5 key failed to lead me anywhere. Cannot now get to the windows desktop after pressing start button! Allan

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