Two By Two Pet Superstore, Brierley Hill

16 Reviews
Two By Two Pet Superstore
Unit L17 The Merry Hill Centre
DY5 1SH Brierley Hill
West Midlands England
01384 481300
01384 481303
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updated more than 6 months ago


Pet Shop, Pet Supplies, Pet Products
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more than 6 months ago

Bought my daughter her first cold water tank from here. Asked for advice as didn't know much about goldfish at the time. They sold us a 14 litre tank with two decent sized fish. One of the fish soon died sadly. When I read up on the subject I was shocked at the appalling advice we were given! The tank was too small for two fish and you should always cycle your tank before adding fish. Also after gaining some knowledge on fish diseases I have to say their fish never look very healthy.

more than 6 months ago

Fantastic service and knowledge on the aquatics dept, I had numerous Problems with water quality and other things with my tank, but after seeking out some advice, from a guy called Chris, my tank has never looked Better! Absolutely brilliant customer service and a wealth of knowledge from this chap. Only going to shop there from now on :) Don't know what the disgruntled idiot below is on about with the oscar.

more than 6 months ago

This shop is a joke. I bought some tropical fish to add to my collection which after a few days got little white lumps all over them and died. They have no idea what they are on about when it comes to animals. O have also had two hamsters from there and both of them died after about 4 - 5 weeks. When I mentioned it they said sometimes they can be over bread and that is why they might of died. I would not shop in this shop ever again. Stay away is my advise

more than 6 months ago

Really nice customer service and very grateful with all the info gave to me about bird I wanted. Walked around the shop with me and helped to pick put the best cages for the type of bird I'm having and priced everything up for me ready to buy. Also allowed me to go up close to the birds and gave great advice on how to help the bird settle in and bond with it. Gave me an info leaflet on the breed of bird will definitely be going there to get the cages, accessories, food and bird.

more than 6 months ago

Absolutely awful customer care, and extremely little knowledge of tropical fish. I bought an Oscar that I was told would be fine with the one fish I had (plec, that I had for 12 months) however the Oscar mauled the plec in a short space of time. After trying about 20 times to phone 2 by 2 and getting no answer (excellent customer service) I finally got through to speak to the alleged knowledgeable salesman Chris. After explaining what had happened, he did absolutely nothing to help, and not dealing with the problem. He didn't call back and wasn't around to speak to. I was passed to someone on the front till after another call explaining that the Oscar was decimating the plec, telling her I needed to bring the fish back there and then, her response was "can you bring it back tomorrow?" The shop is a sham, the customer care is horrendous, with the exception of two other members of staff that work in the aquatics dept, the tall gentleman, and a shorter gentleman who were very helpful (I'm 5'10 it's comparable to that) Avoid that place like the plague!

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