Reviews of Levines

, 09 April 2019

Absolute worst customer service ever! Very unprofessional and rude staff. The cheap prices will deceive you.

, 21 November 2017

I purchased a leather suite years ago and I didn't notice that one of the cushions was damaged until after the delivery men had driven off.Mr Savage would not exchange the cushion or give compensation. I had a bed delivered and it was not the one I ordered. My pal ordered a suite last Christmas and on the day of delivery had her old one given to charity. Levine then phoned to say that the delivery from Europe hadn't arrived, nor did it ever arrive. She ended up buying a suite she didn't really like, so that she and her family would have something to sit or rather than the one which was on loan from the shop. Unknown to me my brother bought a suite a few months ago which is now dipped on the one side, still waiting for rectification

, more than 2 years ago

Have used Levine's many times before and have just taken delivery of our latest purchase from this store. How efficient from the time we walked into the store to delivery.,So much help from Janice who helped us choose the articles and fabrics, to the very helpful delivery men who arrived on time. Made buying furniture a pleasure. So pleased with our purchase yet again. Thank you to all involved with our items. Not only did we get exactly what we were looking for but also about half the price of other major stores. Love a bargain. Phil.

, more than 2 years ago

Had amazing service from the staff, in particular Janice who was friendly and efficient. I only bought a chair but will definitely be back here when my suite needs replacing. Thank you, Janice

, more than 2 years ago

Bought a dining table set in the weekend. Paid £100 deposit to be delivered in a few weeks time. Changed my mind they would not refund my deposit. When Lavine are selling a product customer staff do not inform you the deposit is non refundable. Please always read the back of receipt before purchasing from Lavine as their staff will not highlight this as all they care about is selling and binding you into a legal contract. Very disappointed service.

, more than 2 years ago

i just love Levines furniture i had a settee of them and i love it just ordered new bed and wardrobe it is quality furniture and not expensive love the fact that you can pay each week .

, more than 2 years ago

Happy with the experience took a little longer to get chair but staff kept us informed and always got back to us

, more than 2 years ago

The worst shopping experience ever. No customer care whatsoever. I have been so disappointed with Levines furniture. As a supposed big name in furniture I was expecting at least good customer service but have been badly let down time and time again. I first ordered a small TV unit in January and told it would be 3-4 weeks for delivery, after 4 weeks I phoned and was told it would be another 2-3 weeks after 3 weeks I phoned again and told it would be another 2-3 weeks. After 3 weeks I had a delivery and was disgusted to find it was not what I ordered it was collected and about a week later had another delivery and again not the one I paid for. The most unhelpful staff I have ever dealt with blamed the supplier then the warehouse but never themselves , they never called back when they said they would and not once did I get an apology.

, more than 2 years ago

We have been dealing with Levines for over 35 years now , and have always found the staff friendly, helpful, patient, and we recieve excellent service with no pressure. The delivery men are great, the goods are placed exactly where we want and friendly banter is included at no extra charge !! Mick Levine himself, goes out of his way to ensure satisfaction. 5*****+ B & T WORTH

, more than 2 years ago

Very disappointed with this store. Ordered bedroom furniture a couple of weeks ago and to be honest couldn't fault the service we received in the store was promised delivery last Saturday which it did eventually arrive late but missing a dressing table as the wrong size had gone into the store by mistake so they didn't deliver it to us. Anyway to cut a very long story short we are still waiting and now looks like we have to collect it ourselves if we want it this weekend.so they haven't heard the last of this yet. They don't appear to care

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