Callcare Limited - Products - Absence overflow cover

Absence overflow cover

CallCare can help any company manage high call capacities and prolong its hours of availability by extending its workforce remotely and answering any calls that are not captured internally. When the offices are closed or when calls are not answered during the day, due to absence or high capacity, the phone will seamlessly divert to the outsourced call centre at CallCare call centre, where a professional operator will manage all the calls and take a message. There is no need for an impersonal answer machine or the inconvenience of diverting lines to mobile phones. All messages will be waiting in the recipient inbox, in the morning or on return, for call backs. Should the call be urgent or require a response, the call will be immediately transferred (or agreed escalation procedure).

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