Platinum Cars - Interview


Your private chauffeur


Platinum Cars is a luxury chauffeur service that provides a full VIP Luxury Chauffeur Service in London and the surrounding counties which include Essex, Surrey and Kent. Their luxury chauffeur service meets the demands of the most discerning clients.


Cylex 1. What services does Platinum Cars offer to customers?

Platinum Cars: Platinum Cars is a Luxury Chauffeur Service serving both corporate and private customers with offices located in Kent and Central London that specialise in Luxury Airport Transfers , Luxury Chauffeur Services and Luxury Wedding Car Hire.

Cylex 2. Why did you choose to work in this industry and what do you do to keep the business running?

Platinum Cars: We chose to work in this industry as we love new Luxury Cars and with a very experienced career involving meeting high customer satisfaction a business within this sector seemed to be the perfect fit. We keep in contact with all our clients to ensure they are delighted with the service we provide as we want to be recognised as London and Kent's leading Luxury Chauffeur Service.We have been involved  in the Chauffeur industry for over SEVEN YEARS now and are going from strength to strength.


Cylex 3. What is your reservation system like? How much lead time is needed in order to book your service?

Platinum Cars: Our reservation system is very advanced. Once we receive an email / phone call to request a booking the client will receive full email confirmation of the booking by the close of business on the day the booking was made as it is important for us to ensure the clients have a copy of the reservation as soon as possible. Due to the success of our business we always say book early to avoid disappointment. For Luxury Wedding Car Hire we are currently taking bookings for 2016/17/18 with only selected dates left for 2016. Our Luxury Airport Transfers and Luxury Chauffeurs Services we always say where possible try to book at least 7 days in advance.

Cylex 4. Would it be acceptable to tip the chauffeur?

Platinum Cars: Our chauffeurs are very professional, smart and courteous at all times. We value each and every customer for the business. However if they wish to tip the chauffeur for the service provided that is at the customer's discretion.

Cylex 5. What are your procedures on waiting time and how much is the waiting time charge?

Platinum Cars: In terms of waiting time for our Luxury Airport Transfers and Luxury Wedding Car Hire waiting time is complimentary. With our Luxury Chauffeur Service 15 minutes waiting time is complimentary. After this has expired waiting time is chargeable at £50 per hour + VAT.


Cylex 6. Is there a  minimum time someone can hire a chauffeur?

Platinum Cars: A Client can hire our chauffeur by the minute, hour, half-day or by the day.

Cylex 7. Who do you hire for and what vehicles are there available?

Platinum Cars: Our chauffeur services are available for all private and corporate clients as well as well known celebrities and VIPS. As always discretion is paramount for all our clients. WE have a luxury fleet of NEW E. Class and S. Class Mercedes Benz Cars. For parties of up to SIX PASSENGERS we have a Luxury Grand Chrysler Voyager Executive. This vehicle is very popular for sporting events such as Royal Ascot and bridal parties for Weddings. All of our Luxury models are less than TWO YEARS old with rear privacy glass , full leather interior , heated seats and air conditioning as standard.


With bottled water, daily newspaper and free wi-fi all complimentary your journey will be memorable from start to finish.  Book now your private chauffeur!