BAKERS SHOPS ST. HELENS

In 1983, Michael Darrington took over from Ian Gregg as Managing Director and by 1984, with 261 Greggs shops across 4 divisions, the business was floated on the Stock Exchange. The rest of the decade saw expansion into the Midlands, Wales and North London. In 1987, Ian Gregg launched the Greggs Trust (now the Greggs Foundation), a registered charity to help support the communities in which Greggs operates. The 1990s saw further expansion into Cumbria as well as a new, state of the art savoury production centre at Balliol Park in Newcastle upon Tyne. Sir Michael Darrington's successor as Chief Executive, Kennedy McMeikan, took over in 2008. Greggs now boasts 1, 400 shops, 10 regional bakeries, the savoury production centre, 2 distribution centres and 375 delivery vehicles. The home of fresh baking continues to go from strength to strength.

We're proud to serve a million customers a day in our 1, 400 shops. Our customers show great loyalty to Greggs because we offer them delicious, fresh bakery food, great value and friendly service. We recognise that customer satisfaction is fundamental to the success of our business, therefore we place great emphasis on ensuring that our customers are served in welcoming shops, where personal service sets us apart from many of our competitors. We're constantly reviewing our product range to ensure that bakery quality, taste and outstanding value for money is at the heart of what we offer. Only by providing customers with truly enjoyable products, that satisfy a wide range of tastes and lifestyles, will we continue to grow. We actively seek our customers views through an ongoing research programme designed to ensure that we understand and are responsive to their changing needs.

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