Frequently asked questions
About Cylex
S.C. Cylex Tehnologia Informaţiei S.N.C. is registered in Romania and manages online business directories under the brand name of Cylex Local Search.
Company registrations in our business directories are completely free for business owners, and your presentation page typically ranks within the top ten search engine results.
Cylex Local Search operates in over 30 countries worldwide.
Our directories serve as vibrant community platforms, where registered businesses can freely upload videos, photos, articles, news, products, and partnership requests. Meanwhile, users are empowered to evaluate companies and review their offerings.
Important: Understanding User Profiles vs. Business Listing
We'd like to clarify the difference between a user profile and a business listing on Cylex:
-
User Profile - This is your personal account, created with your email. You need a user profile to register or manage a business listing. It allows you to monitor reviews, claim listings, and access Cylex features. Having a user profile doesn't automatically mean you have a business listed on Cylex.
-
Business Listing - A business listing (or company profile) is the public profile of your company, which includes its name, contact details, services, and customer reviews. It can be created by you or claimed if it already exists on Cylex via your user profile.
Key Point: You need a user profile to register or manage a business listing. If you are seeing a listing but cannot manage or edit it, it is likely because your User Profile is not connected to the Business Listing. In such cases, you must use your User Profile to claim the business to take control of the information displayed.
Adding and Managing Listings
Adding your company to our business directory is completely free and easy.
From the homepage, simply click on the "Register" button and fill in the required fields to create your user account. Once registered, "Sign in",click on "Register business", and enter your company details to submit your listing.
If your company operates in multiple locations, you can add up to 10 branches using the standard registration process. For businesses with more than 10 locations, leverage Cylex Bulk Upload—our powerful tool that makes managing your online presence fast, simple, and accurate. With just a few clicks, you can upload multiple listings directly from a spreadsheet into Cylex. It’s the ultimate solution for directories, digital agencies, and multi-location enterprises seeking to enhance their online visibility without the delay of entering each location manually. You can also choose between 2 other tools we developed to help you easily manage your online business presence.
Cylex API: Super simple to use and an absolute time-saver. This tool gives you access to content and data from millions of businesses in 32 countries. With a single one-time fee, you can make unlimited updates for an entire year.
Cylex Data Sync: Designed for large chains with over 500 locations and a branch locator website, an XML sitemap, or a list of location URLs. If your linked URLs or sitemap include all the information you’d like displayed in our directory, we can collect the data and register or update your listings accordingly.
To claim your company profile, navigate to your company's page and click the 'REPORT INCORRECT DATA' button. From the dropdown menu, select 'CLAIM THIS BUSINESS'. On the following page, you can choose an existing email or add a new one to receive step-by-step instructions for creating a user account to manage your business profile.
If you need any assistance, feel free to email us at [email protected]
You have two simple options to update your business details:
- If you haven't claimed your listing yet:On your company profile, locate and click the 'REPORT INCORRECT DATA' button. From the dropdown list, select 'CLAIM THIS BUSINESS' On the next page, you'll choose an email address or add a new one (in the final step) where you'll receive step-by-step instructions to create a user account and manage your business profile.
- If you have already claimed your listing: Go to your company profile and click the 'REPORT INCORRECT DATA' button. From the dropdown list, choose 'EDIT YOUR PAGE'. Use the email and password you set when you registered or claimed your listing. If you've forgotten your login details, simply use the 'Forgot Password?' button and follow the prompts.
Should you need any assistance, don't hesitate to email us at [email protected]
When you use the 'Report incorrect data' feature on your company profile to request modifications, the information you submit goes through an approval process. One of our employees reviews the updated details before they are published online. If your changes aren't visible, it simply means this approval process hasn't been completed yet.
To remove your company from Cylex Local Search, go to your company profile and click the 'REPORT INCORRECT DATA' button. From the dropdown list, select 'Remove Listing'. Fill in the required fields, and our team will review your request. Once approved, your business information will be removed from our directory. Please note that only Cylex staff can complete the deletion process.
Cylex Local Search regularly gathers publicly available business information from across the internet, or it's added by one of our trusted partners. Listings are created in our directory based on specific criteria to ensure that search results remain comprehensive and relevant. Our directories are designed to highlight essential aspects of local search, helping keep business information consistent, accurate, and easy to find online.
Much like other search engines, such as Google, our system collects and displays data on business profile pages. Additionally, companies can be added directly by their representatives at any time using the “Register” option.Search, Visibility & Ranking
Our business directories give every company the same chance to present themselves with as much or as little detail as they want. Companies can add info about their products, services, and opening hours, or even include a logo, videos, or photos. A detailed presentation—like a thorough company description and a full list of services and products—will lead to better visibility in Cylex Local Search and on other search engines, such as Google.
There are several effective ways to improve your company’s visibility in Cylex search results:
- Categories and Keywords (Relevance Factor): Our ranking algorithm prioritizes categories and keywords. Ensure your Cylex profile includes relevant keywords and that your categories are accurate.
- Positive Reviews (Review+ Factor): Satisfied customers are your best advertisement. Encourage happy clients to leave reviews about your company. You can do this via email after a successful transaction or by using our review widget. For even greater reach, share these reviews on your social media profiles.
- Accurate and Fresh Information (Freshness Factor): Regularly update your presentation page. Correct and detailed information is crucial. Even if your contact details haven’t changed significantly, keep your page fresh by adding new content, such as event announcements, articles, news, or new photos to your gallery.
- Opening Hours (OH Factor): As one of the most frequently requested details, profiles that include opening hours will rank higher in our directory. This information will also be displayed on our partner website, FindOpen
- Premium Entry: Boost your company’s visibility with Cylex Premium Entry! Get an ad-free profile that ranks higher in search results, helping you stand out effortlessly in our directory.
Choose the plan that suits you (prices excl. VAT):
- £11.90/month, billed monthly — full flexibility
- or save more with the annual plan at just £9.90/month, billed yearly — that’s over 16% cheaper!
Make your business easier to find and more attractive to potential customers —
Upgrade today!
- Tagline Promotions / Special Offers: Tagline Promotions help businesses attract more customers and appear higher in Cylex search results. A tagline is a short, attention-grabbing message shown under your business details in search listings. It can highlight a special offer, promotion, unique selling point, or any important information you want customers to see first. This makes your listing stand out and increases the chances that people will click on your profile.
In summary, it's essential to thoroughly complete your company's presentation page and select the most relevant categories and keywords for your industry. Always keep your information current and include as many details as possible, such as opening hours, promotions, and posts about new products or services. The more keywords you incorporate into your company's presentation, the more search hits you'll receive in our database and on external search engines like Google or Yahoo.
For any business, keywords are crucial because they determine whether your company appears in search engine results when potential customers look for products or services you offer. To rank well, you need to incorporate relevant words and phrases into your profile.
To effectively choose keywords, think like your target audience. Put yourself in a customer's shoes and brainstorm terms they might use to find what you offer. Keywords represent the products, services, and brands that users search for. A comprehensive list of keywords can significantly increase your company's visibility in search results.
You can select specific keywords to target particular customer segments. For example, if you own a hotel, relevant keywords might include "hotel," "accommodation," "boutique hotel," or "family hotel." While more specific keywords ensure your listing appears only for highly relevant searches, be aware that overly specific terms might limit your reach to a broader audience.
The "Top Companies List" is determined by a comprehensive score based on several key factors. These include reports, your visibility index on Cylex and other search engines, and reviews from both third-party platforms and Cylex itself.
For more detailed information, please send us an email at [email protected]
Yes, Cylex Local Search operates internationally. We have business directories available in over 30 countries, including:
Maps & Location
Yes, we do. On any company's profile, just click on the map, and a pop-up will appear. You can then enter your Starting point and Target destination, and the map will show you the best route to get there.
On your company profile page, click “Edit your page” or sign in to your account. In your business dashboard, select “Set map position” from the menu. Then, drag the red marker to the correct location and save your changes.
The map location is automatically linked to a company’s address using software. Sometimes, due to similar street names or if a road is missing from the map, the system might display an incorrect location. We apologize for any inconvenience this may cause.
Suppose you notice that your location is inaccurate. In that case, you can easily correct it by signing in to your account, going to your business dashboard, and selecting “Set map position” from the menu. Then, drag the red marker to the correct spot and save your changes.
Community & User Accounts
Being a part of the Cylex Community offers several benefits:
- Post FREE quote requests: Simply tell us what you need by filling out a form, and we'll connect you with local professionals interested in the job. Our "Cylex Quote Request" platform matches your request with relevant companies in your area, allowing you to receive multiple quotations within days, all for free.
- Share your experiences through reviews: Help others make informed decisions and encourage companies to improve their services by sharing your personal stories. You can post reviews and add ratings based on your experiences with various businesses. The Cylex community is made up of real people looking to find trustworthy companies that deliver high-quality work.
- Discover last-minute business deals and special offers: Get more value for your money by finding the best deals and discount offers from businesses both locally and across the country.
- Register business profiles: You can list your own business or claim a profile already created by a consumer or one of our partners. Stay connected with your customers, bid on leads, and enjoy all the advantages of having a business profile. This service is FREE for business owners!
Sign in to your user account using the button in the upper right corner of the page. From the side menu, select “Edit User Profile” to update your details. In your user dashboard, you can also view your quote requests, see the reviews you’ve written, and add companies to manage.
To subscribe or unsubscribe from our newsletter, please send an email to [email protected]. Alternatively, you can always click the unsubscribe link located in the footer of our emails.
Sign in to your user account, then select “Edit User Profile” from the side menu. Click on “Delete User Profile” and enter your deletion request there. Requesting permanent account deletion will remove your account and all related data. This action is irreversible, and we will not be able to recover any of your information, including saved lists and email alerts.
Alternatively, you can send an email to [email protected] requesting the deletion of your user account. Our team will process your request as soon as possible.
Pricing & Free Services
For business owners managing their own profiles and for community users, Cylex is completely free. We stand by our commitment that there are no hidden fees or charges. From the start, creating your company’s presentation page, uploading product images, taking advantage of offers, and using all standard services are free of cost. Our directory is funded by discreet advertisements displayed throughout the site.
While our core services remain free, business owners have the option to upgrade to premium products, such as the Cylex Premium Entry for increased visibility, or to use bulk upload features to add multiple business listings easily. These optional upgrades provide additional benefits beyond our standard free offerings.
Most of our products and services are completely FREE. Through your company's presentation page, using either the 'Edit your page' button or the 'Sign In' button, you can access a range of features. These include the ability to publish offers, articles, and news, create a catalog of your products and services, and even upload video presentations. All of these services are optimized to enhance your visibility in Google searches.
Special Offers are designed to help businesses attract more customers and achieve higher visibility in Cylex search results. A Special Offer allows you to display a short, attention-grabbing message directly beneath your business details in the search listings. This tagline can highlight discounts, unique selling points, or any key information you want potential customers to notice first.
Using Special Offers makes your listing stand out more compared to standard entries, increasing the likelihood that users will click through to your profile page.
Cylex Premium Entry
Cylex Premium Entry is an upgrade designed to significantly boost your business's visibility within Cylex search results and across our partner sites. For just £11.90/month, your listing will appear at the top of search results, helping you attract more potential clients.
Upgrading to a Cylex Premium Entry offers several distinct advantages:
- Top Search Results: Your business will be placed at the top of Cylex search results, ensuring maximum visibility.
- Enhanced Design & Impact: Premium Entrys feature an optimized design for greater impact and attract more clicks.
- Ad-Free Profile: Your business profile will be completely free of ads, meaning no competitors will be displayed on your page.
- Extended Reach: Your listing will appear on Cylex for multiple nearby localities, with an extended search radius of 50 km.
- Partner Site Placement: Gain top placement in FindOpen and Firmania search results.
- Highlighted Listing: Your business listing will stand out with a special highlight in our search results.
- Mobile Optimized: Your business profile is optimized for seamless viewing on mobile devices.
- Dedicated SEO Audit: Receive a dedicated SEO audit for your Cylex business profile (contact us for details).
- Designated Customer Success Manager: A dedicated customer success manager is available upon request to assist you.
- Custom Vanity URL: Get a branded subdomain — like yourbusiness.cylex-uk.co.uk — instead of a generic listing link. Easier to share, remember, and use in your own marketing. (Annual plan only)
- Featured on Competitor Pages: Your business also appears on your competitors’ profile pages — premium exposure you won’t get anywhere else.
- Publish News & Articles: Write and publish your own news or articles directly to your Cylex business profile. (Annual plan only)
- Profile Analytics — Full Competitor Insights: See how your profile performs against competitors — views, clicks, and search impressions, side by side.
| Feature | Standard (Free) | Premium (£11.90/month) |
|---|---|---|
| Business Profile Page | Standard | No nearby competitors displayed |
| Dedicated SEO Audit | No | Yes (Contact us for details) |
| Ad-Free Business Profile | No | Yes |
| Designated Customer Manager | No | Upon request |
| Top Position in Cylex Search | No | Yes |
| Extended Presence: Listed on FindOpen, Firmania | No | Yes |
| Highlighted Listing | No | Yes |
| Listed on Cylex (50km radius) | Standard | Yes, extended search radius |
| Mobile-Optimized Profile | Yes | Yes |
You can upgrade your listing by clicking the “Upgrade now” button on our website. First, sign in to your business dashboard. From there, you can also click the “Upgrade now” button on the main banner or the side menu and select the “Premium upgrade” option.
We're here to help! Please feel free to “Contact us” if you have any questions or need further assistance.
No — the custom vanity URL (e.g. yourbusiness.cylex-uk.co.uk) is exclusive to the Annual Premium plan. Monthly subscribers keep the standard profile URL. If you're on the Monthly plan and want a branded link, you can switch to Annual at any time from your billing settings.
No — publishing your own news and articles to your profile is an Annual-only Premium benefit. Monthly subscribers won't see the “Write & publish” option. Upgrading to the Annual plan unlocks it immediately.
Cylex Bulk Upload
Cylex Bulk Upload is a tool designed for marketing agencies and business owners with multiple locations to easily add new business listings or update existing ones. It allows you to manage all your listings accurately and efficiently from a single user account, saving time and avoiding manual validation delays.
- Add, update, and manage multiple listings from one user account.
- Skip manual validation, saving hours of repetitive work.
- It’s the easiest and fastest way to keep multiple locations/businesses updated.
- Save time and boost online visibility for all your businesses or clients.
To get started, you need to download the official Cylex sample XLSX template. Fill it out carefully with your business data, ensuring you follow the guidelines, and then upload it.
- Always use the official Cylex sample file provided.
- Do not rename, add, or remove any columns. Any extra columns will be ignored during import. Always keep the original column structure intact.
- The sample file includes example entries. Please delete all sample examples before adding your own data to avoid upload errors.
The following fields must be completed for each listing:
- Action
- File Entry ID
- Business Name
- Address Line 1
- City
- Country Code
- Main Phone
- Categories
- Keywords
The 'Action' field tells us what specific action to take for that entry:
- Leave it empty: To add a new listing or update an existing one, leave this field blank.
- Add "cancel": If you no longer want to use or pay for bulk services for a listing, write cancel. This stops the connection between your listing and Cylex.
- Add "inactive": If the business location has closed or the person has retired, write inactive. We will then mark the listing as closed in our directory.
The File Entry ID is a mandatory, manually created, unique identifier assigned to each listing:
- Unique within the same file—duplicate IDs are not allowed.
- Consistently reused when updating an existing listing.
- Never reassigned to a different business—doing so may cause incorrect merges.
To avoid errors, always use the same File Entry ID for the same business across all future uploads. Each new upload replaces previous data for that listing.
Allowed Characters: Uppercase letters (A–Z), digits (0–9), dash (-).
Examples:
- Numeric-Only: 100001, 200045
- Alphanumeric: NY2048B, AUTO-8843X
Completing these fields is highly recommended to make your listing more attractive:
- Region
- Address Line 2
- District
- Description
- Mobile Phone
- Fax
- Alternative Phone
- Website
- Logo
- Opening Hours
- Hide Address (Yes/No)
- Payment Types
- Latitude & Longitude
- Social Media Links
- Service Areas
- Foreign Language Description
Images: Upload high-quality JPG or PNG images that represent your company, services, or products.
Videos: You can also include videos by providing links only.
Important: Each new upload overwrites all previously uploaded images and videos. Only the latest files will remain active.
To add a video, include a public link from YouTube or Vimeo that showcases your company’s story, services, or customer testimonials.
Including videos on your business profile can help potential customers learn more about your services and build trust in your brand.
Examples:
Image link (JPG/PNG): https://example.com/image.jpg
Video links:
https://www.youtube.com/watch?v=ahgh5S_7HOs
https://vimeo.com/347119375
- Modifying column names in the template.
- Using wrong or duplicate File Entry IDs.
- Entering incorrect country codes.
- Using the wrong image formats (only JPG/PNG allowed).
Our support team is ready to assist you. You can email us anytime at [email protected]
B2B Reviews
B2B Reviews let business customers — not just consumers — leave feedback about suppliers, vendors, and service providers they've worked with. It's designed for company-to-company relationships, where the reviewer is acting on behalf of a business rather than as an individual shopper.
Regular reviews come from individual consumers describing their personal experience. B2B Reviews are submitted by other registered businesses, reflecting a professional working relationship — such as a supplier partnership, a service contract, or an ongoing vendor relationship. They're displayed separately on your profile so visitors can tell the two apart.
From your business dashboard, select “B2B Reviews” to invite a partner business to leave a review, or to leave one for a supplier you've worked with. Both businesses must have a registered Cylex business profile for the review to be linked correctly.
Yes. Sending and receiving B2B Reviews is available to all registered businesses at no cost, the same as standard customer reviews.
Payments, Invoices & Refunds
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
Yes. After completing your purchase, you will receive an invoice and a confirmation email from our payment provider automatically.
Please check your inbox (and spam folder) for these documents.
- Paddle payments: PADDLE.NET* CYLEX
- Stripe payments: CLXSTRP-XXXX
Prices do not include VAT unless otherwise stated. Taxes are calculated and added at checkout based on your billing address and local regulations.
Yes — but only under specific conditions.
Refunds for Subscriptions (Monthly & Yearly)
For subscriptions such as Premium Profiles, Business Apps, or other digital services:
- Refunds apply only to future billing periods
- The current billing cycle (monthly or yearly) is non-refundable, even if the service is not used
- To avoid being charged again, you must cancel before the next renewal date
Example – Monthly:
If your subscription renews on the 1st of the month and you cancel on the 5th, it will stay active until the end of the month. You won’t be refunded for the current month, but you also won’t be billed again.
Example – Yearly:
If your yearly plan renews on January 1st and you cancel on January 10th, it remains active until December 31st. No refund is issued for the unused portion of the year.
Refunds depend on the payment processor
- Paddle: Please refer to Paddle’s Terms & Conditions
- Stripe or Unzer: Contact us directly at [email protected]
To read the full refund policy, click here.
Questions?
If you're unsure about your eligibility or want to cancel your subscription, email us at: [email protected]
- For any payment-related questions, including refunds, please contact Cylex first at [email protected]
- We’ll assist you directly or guide you through the process.
- Please note that payments are processed securely via Paddle and Stripe.
Yes. We offer volume discounts for both Cylex Bulk Upload and Premium Entry. Contact [email protected] for a personalized quote.
I purchased a Premium Entry using Heidelpay (now Unzer). How can I request a refund?
If you paid for a Premium Entry via Heidelpay (currently known as Unzer), please send your refund request by email to [email protected]. Be sure to include your invoice number and any relevant details about your purchase.
FindOpen, Firmania & Yably
FindOpen is a location-based platform operated by Cylex that helps users find business opening hours quickly. Many businesses listed on FindOpen are also part of the Cylex Business Directory.
Claiming or updating your Cylex listing can automatically sync your details to FindOpen.
Firmania is another platform owned and managed by Cylex, focused on business discovery and categorization.
It uses information from the Cylex network, and listings may be shared or synchronized between Firmania and Cylex to improve visibility.
Yably is a Cylex-owned platform that highlights customer reviews and business reputation.
It pulls reviews and business data from the Cylex directory and displays them in a focused, review-friendly format.
If you manage your business on Cylex, your reviews may appear on Yably as well.
Yes. These platforms display your contact information, business hours, and website, depending on what's available in your Cylex profile. Customers can use those links to reach out or visit your business.
CalendarHero
CalendarHero is smart scheduling software that helps you automate bookings, reminders, payments, and more. It’s built to support busy professionals and teams by reducing back-and-forth emails, eliminating no-shows, and turning leads into booked meetings instantly.
With CalendarHero, you can:
- Let clients book appointments directly from your website
- Route new leads to available team members
- Collect payments at the time of booking
- Customize availability and meeting types
- Send automated reminders to reduce no-shows
It’s more than a scheduling tool—it’s a revenue and productivity booster.
Yes. CalendarHero supports internal and external bookings. You can:
- Share team availability using pooled calendars
- Set up round-robin routing for lead distribution
- Use admin controls to manage how team members get booked
- Track performance with company-wide meeting insights
CalendarHero connects with 60+ business tools, including:
- CRM systems
- Video conferencing tools like Zoom and Microsoft Teams
- Calendar platforms (Google, Outlook, etc.)
- Payment tools
These integrations help you automate meeting-related tasks and sync everything seamlessly.
Absolutely. With CalendarHero, you can:
- Set custom availability for different meeting types
- Limit daily bookings or add time buffers
- Create templates for video calls, sales calls, or team check-ins
- Embed the booking form directly on your website
Yes. You can collect payments at the time of booking, so you don’t have to chase invoices. This is especially useful for paid consultations, coaching sessions, or service appointments.
| Plan | Price | Features |
|---|---|---|
| Basic | Free | 5 automated meetings/month, limited invitee options, no custom branding |
| Team | £10.00/month | Unlimited bookings, custom meeting types, team routing, full branding, and reporting tools |
Both plans include:
- Calendar and video call integration
- Website embed
- Payment collection
- Automated notifications
Explore the full feature list here → https://www.cylex-uk.co.uk/business-app/calendarhero
Local SEO
Local SEO is a powerful tool that helps businesses manage their online presence, improve local search rankings, and attract more customers. It combines listing management, keyword tracking, Google Insights reporting, and AI-driven optimization—all in one easy-to-use platform.
With Cylex Local SEO, you can:
- Ensure your business details are accurate and synced across major platforms like Google, Facebook, Apple, Bing, Instagram, and X (formerly Twitter)
- Track and improve your keyword performance in Google Search and Maps
- Generate AI-powered business descriptions
- Discover opportunities with the Local SEO grid
- View performance data through Google Insights
You can sync your business details across:
- Apple
- Bing
- X (Twitter)
This ensures consistency and accuracy across the most important search and social platforms.
The Local SEO Grid gives you a visual overview of how your business ranks in different parts of your local area. It helps you spot ranking gaps and identify new visibility opportunities in Google Maps and local search.
Available in the Pro plan only.
Our AI features include:
- Keyword suggestions based on your business type and location
- AI-powered business descriptions for your Google and Facebook profiles
- Smart tone adjustment to align content with your brand
- Continuous updates to correct inaccurate NAP (Name, Address, Phone) details
| Plan | Price | Key Features |
|---|---|---|
| Standard | Free | 3 keywords, sync to Google & Facebook, AI descriptions |
| Pro | £17/month per location | 15 keywords, sync to 6+ platforms, Local SEO Grid, AI suggestions, weekly refresh |
Explore full feature details and comparisons here → https://www.cylex-uk.co.uk/business-app/local-seo
Yes! You can extend your reach and tracking capabilities with the following add-ons:
- Additional Keywords – Track more keywords beyond your plan 💳 £9/month
- Listing Sync Pro (UK) – Instantly sync to 35+ UK directories with real-time updates 💳 £30/month or £335/year
Visit the Add-ons section in your dashboard to activate.
Yes. Both plans allow you to track keywords in Google organic search and Google Maps, helping you understand how visible your business is in local results.
- Standard: 3 keywords
- Pro: 15 keywords (with weekly refresh)
You can start for free with the Standard plan or upgrade to Pro for more advanced features.
To explore options or ask for help choosing add-ons, contact us at: 📧 [email protected]
Reputation AI
Reputation AI is an AI-enhanced platform that helps businesses monitor, manage, and improve their online presence. It lets you track reviews, respond with AI-generated messages, monitor brand mentions, fix listings, and engage with customers across top review platforms—all from one dashboard.
You can manage or track reviews from 100+ top sites, including:
- Google, Facebook, Yelp, TripAdvisor, Booking.com, Indeed, Trustpilot, Zillow, Glassdoor, BBB, and many more.
You’ll also receive email alerts for new reviews and can respond to many platforms directly from the dashboard.
AI features include:
- Personalized review response suggestions
- Sentiment analysis to understand how customers feel
- Smart review request emails and SMS campaigns
- Insights and competitive analysis for smarter strategy.
It helps you reply quickly and accurately, saving time and building trust
Yes. With the Premium plan, you can send unlimited email and SMS review requests, automate follow-ups, and use customizable templates to match your brand. You can also route satisfied customers to key review sites to increase visibility.
| Plan | Price/month | Key Features |
|---|---|---|
| Standard | £7.50 | Google & Facebook review management, basic dashboard |
| Pro | £41.00 | AI responses, sentiment analysis, competitor tracking, 100+ listings |
| Premium | £70.00 | All Pro features + email & SMS review requests, templates, advanced reports |
Explore full feature comparisons here → https://www.cylex-uk.co.uk/business-app/reputation-AI
Yes. Starting from the Pro plan, you can:
- Monitor brand mentions across blogs, news, and social media
- Track up to 3 competitors to compare review volume, sentiment, and online visibility
Yes. The dashboard lets you:
- Respond directly to supported platforms like Google and Facebook
- Use AI-powered suggestions
- Create and manage custom response templates.
This saves time and ensures consistent, professional engagement.
Choose the plan that fits your needs and start managing your reputation right away.
Need help picking the right plan or add-on? Contact us at: 📧 [email protected]
Advertising Intelligence
You can track and compare ad campaigns across the following platforms:
- Google Search Ads
- Google Display Ads
- Google Shopping Ads
- YouTube Ads
- Gmail Ads
- Facebook Ads
- Instagram Ads
- Messenger Ads
- Audience Network Ads
- Google Analytics
Yes — and to unlock full campaign comparison tools, you can add the Advanced Reporting add-on. This allows you to:
- Compare campaigns side by side
- Access full keyword, ad, YouTube, and Google Analytics data
- Use custom date ranges
- See real-time performance data
See below for Advanced Reporting add-on pricing and how to activate it.
| Plan | Price | Key Features |
|---|---|---|
| Standard | Free | Smart comparison tools, live reporting, ad spend metrics, ROI analysis |
| Advanced Reporting add-on | £17.00/month | Campaign comparisons, full data tables, real-time review, and custom date ranges |
Explore full feature comparisons here → https://www.cylex-uk.co.uk/business-app/advertising-intelligence
The Advanced Reporting add-on gives you deeper insights and flexibility, including
- Side-by-side campaign comparisons
- Access to detailed keyword, ad, and YouTube data
- Custom date range analysis
- Real-time review tools
💳 £17.00/month
Go to the ‘Related Products & Add-ons’ section of your Advertising Intelligence dashboard. From there, you can activate the add-on and any additional features.
Need help? Email us at: [email protected]
Cylex Conversations AI
- Standard:Best for businesses that primarily use web chat and WhatsApp to connect with customers.
- Pro:Adds SMS messaging and missed call text-back capabilities, making it ideal for service-based businesses that rely on text communication.
- Premium:Unlocks full AI voice receptionist features, perfect for businesses that handle inbound calls and want to automate lead capture and appointment booking over the phone.
The AI uses advanced chat and voice technology to answer questions instantly. It draws from a knowledge base you create with information about your business, such as hours, services, and FAQs. This ensures every response is fast, accurate, and personalized. You can also upload more information to expand its knowledge and teach it to perform specific tasks.
Yes, Conversations AI supports multiple languages and is trained to understand a variety of accents, helping you connect with a broader audience.
AI Business App Pro
AI Business App Pro is an all-in-one marketing and customer engagement package built for local businesses. It combines five powerful AI-powered tools—Inbox Pro, Local SEO Pro, and Reputation AI Premium—to help you capture leads, improve local search visibility, manage reviews, and grow revenue with less effort.
- Local SEO Pro – Optimizes listings across platforms and boosts local keyword rankings
- Reputation AI Premium – Automates review collection and AI-powered response handling
- (Additional tools may be included depending on updates and plan evolution)
These tools work together inside the Cylex Business App to provide a unified platform for growth.
Local SEO Pro uses AI to:
- Generate optimized business descriptions
- Suggest relevant local keywords
- Track keyword performance with a Local SEO Grid
- Keep your listings consistent across Google, Facebook, Apple, Bing, and more
Yes. Reputation AI Premium lets you:
- Send review requests via email or SMS
- Respond to reviews with AI-generated, sentiment-based replies
- Automate feedback collection using NPS surveys
- Track reviews from platforms like Google, Facebook, and 100+ others
| Tool | Key Integrations |
|---|---|
| Local SEO Pro | Google Business, Facebook, LinkedIn, X (Twitter) |
| Reputation AI | Google, Facebook, SMS review requests, NPS survey tools |
These integrations help streamline marketing, communication, and customer relationship management.
AI Business App Pro is available for:
💳 £235.00/month
This includes all features from Local SEO Pro and Reputation AI Premium. It’s designed to deliver maximum ROI by combining essential tools into one cost-effective package.
If you’re a local business looking to:
- Capture more leads automatically
- Improve local SEO and online visibility
- Manage customer reviews efficiently
- Centralize communication with your team
...then AI Business App Pro is a smart investment in your growth and efficiency.
Campaigns Pro
Campaigns Pro is an email and SMS marketing tool integrated with the Business App CRM that lets you create, automate, and personalize campaigns in minutes.
It uses AI to generate on-brand copy and imagery from a single prompt and pulls dynamic fields from your Business App CRM, so every message feels tailored to each contact.
For teams that need to reach prospects and customers at scale while personalizing by location, industry, or other CRM attributes.
In minutes—use ready-made templates or have AI generate content and imagery, then schedule or send.
Yes. Campaigns Pro syncs with the Business App CRM so you can segment recipients by location, industry, and more.
Yes. Adjust tone, fix spelling/grammar, and refine length with built-in AI editing tools.
Yes. You can reach customers via SMS, and the AI assistant helps manage replies to keep conversations moving—day or night.
Dynamic content from your Business App CRM (e.g., name, location, industry segments) can be inserted to personalize each message.
Yes. Build and schedule multi-step, targeted campaigns and include them in automated workflows for timely, relevant outreach.
A full suite of analytics for opens, clicks, conversions, and ROI—plus engagement visible at the individual contact level.
Yes. Each contact’s record shows their complete campaign interaction history to inform sales follow-ups.
Campaigns Pro is £41.00/month and includes the AI email builder, templates, multi-step campaigns, CRM integration, engagement tracking, performance reporting, and SMS campaigns support.
Campaigns Pro includes a built-in monthly email quota. If you need more, you can purchase optional add-ons.
- Email 1,000 → £1.00/month (adds 1,000 emails)
- Email 10,000 → £9.00/month (adds 10,000 emails)
Note: Requires Campaigns Pro. Add-ons can be ordered multiple times.
Yes. It’s designed to optimize for opens, clicks, and conversions with analytics that show what’s working—so you can iterate quickly.
Yes. Customize existing templates or create your own from scratch.
Yes. You can upgrade with the Advanced Reporting Add-on for deeper insights.
Go to the Related Products & Add-ons section of the Campaigns Pro product in your store
Email us at [email protected] —we’re happy to assist.
Social Marketing
Social Marketing is an AI-powered social media management tool to plan, create, schedule, publish, and report across Facebook, Instagram, Google Business Profile, X (formerly Twitter), TikTok, LinkedIn, and YouTube—from one place.
AI generates on-brand text and images from a single prompt, learns from your business profile/website, and lets you customize per network. You can also use AI to reply to comments and mentions, so every interaction stays timely and consistent.
Facebook, Instagram, Google Business Profile, X (formerly Twitter), LinkedIn, TikTok, and YouTube (including Shorts).
Yes. Create a post once, tailor it per platform if needed, and publish/schedule across multiple networks simultaneously.
Yes. Generate entire multi-post campaigns (text + imagery) from a single prompt, customize by network, and schedule in minutes.
Yes. Use the all-in-one composer and scheduler to plan, queue, and visualize your social calendar across channels.
Yes. Use AI to help manage comments and track mentions across platforms, so you never miss an interaction.
Use a clickable bio to turn posts into a shoppable gallery. Standard and Pro support shoppable bios; Pro includes Clickable.bio for advanced galleries.
Yes. Post to multiple pages at once, personalize by location, and track metrics for each location within one app.
Yes. Generate unique images with AI or choose from built-in stock libraries (e.g., Pixabay, Unsplash). GIFs are supported.
Yes. Link your Grammarly account for spelling/grammar/tone checks, and use smart hashtag suggestions based on prior usage
Invite teammates, assign post tasks with deadlines, use streamlined approvals to review/approve content, and reduce back-and-forth.
Yes. Get team productivity views and auto-generate reports that summarize activity and outcomes across profiles.
Track engagement metrics (reach, clicks, reactions, comments, shares), per-post performance, per-network trends, and overall ROI.
Yes. Built-in link tracking shows visits by source.
Yes. Manage and monitor your social presence on mobile.
Yes. With AI content, scheduling, shoppable bios, and analytics, it’s designed to engage followers and convert them into loyal fans
- Standard (£7.50/month): Post everywhere, shoppable bio, mobile-friendly scheduling.
- Pro (£25.00/month): Everything in Standard plus AI-powered post creation, customer service tools (manage comments/mentions), lead generation, and performance reporting.
Yes. Adjust copy, media, and formatting per network while keeping everything in one workflow.
See Features, Plans & Prices in your store’s Social Marketing product page for the most up-to-date details.
See Features, Plans & Prices in your store’s Social Marketing product page for the most up-to-date details.
Social Marketing
Social Marketing is an AI-powered social media management tool to plan, create, schedule, publish, and report across Facebook, Instagram, Google Business Profile, X (formerly Twitter), TikTok, LinkedIn, and YouTube—from one place.
AI generates on-brand text and images from a single prompt, learns from your business profile/website, and lets you customize per network. You can also use AI to reply to comments and mentions, so every interaction stays timely and consistent.
Facebook, Instagram, Google Business Profile, X (formerly Twitter), LinkedIn, TikTok, and YouTube (including Shorts).
Yes. Create a post once, tailor it per platform if needed, and publish/schedule across multiple networks simultaneously.
Yes. Generate entire multi-post campaigns (text + imagery) from a single prompt, customize by network, and schedule in minutes.
Yes. Use the all-in-one composer and scheduler to plan, queue, and visualize your social calendar across channels.
Yes. Use AI to help manage comments and track mentions across platforms, so you never miss an interaction.
Use a clickable bio to turn posts into a shoppable gallery. Standard and Pro support shoppable bios; Pro includes Clickable.bio for advanced galleries.
Yes. Post to multiple pages at once, personalize by location, and track metrics for each location within one app.
Yes. Generate unique images with AI or choose from built-in stock libraries (e.g., Pixabay, Unsplash). GIFs are supported.
Yes. Link your Grammarly account for spelling/grammar/tone checks, and use smart hashtag suggestions based on prior usage
Invite teammates, assign post tasks with deadlines, use streamlined approvals to review/approve content, and reduce back-and-forth.
Yes. Get team productivity views and auto-generate reports that summarize activity and outcomes across profiles.
Track engagement metrics (reach, clicks, reactions, comments, shares), per-post performance, per-network trends, and overall ROI.
Yes. Built-in link tracking shows visits by source.
Yes. Manage and monitor your social presence on mobile.
Yes. With AI content, scheduling, shoppable bios, and analytics, it’s designed to engage followers and convert them into loyal fans
- Standard (£7.50/month): Post everywhere, shoppable bio, mobile-friendly scheduling.
- Pro (£25.00/month): Everything in Standard plus AI-powered post creation, customer service tools (manage comments/mentions), lead generation, and performance reporting.
Yes. Adjust copy, media, and formatting per network while keeping everything in one workflow.
See Features, Plans & Prices in your store’s Social Marketing product page for the most up-to-date details.
See Features, Plans & Prices in your store’s Social Marketing product page for the most up-to-date details.