Westway Veterinary Group, Newcastle Upon Tyne

4 Reviews
Westway Veterinary Group
426 West Road
NE5 2ER Newcastle Upon Tyne - Ponteland
Tyne and Wear England
0191 274 7910
0191 228 0032

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Westway Veterinary Group has been looking after Tyneside's pets since 1975 covering Newcastle Upon Tyne and the surrounding areas If you are looking for an emergency vet or veterinary surgery we have several branches throughout the North East

Veterinarian, Veterinary Surgeons, Animal Health, Veterinary Surgery, Veterinary Services, Animal Disease, Veterinary Practitioners, Veterinary, Vets, Emergency Vets, Surgeons, Veterinary Surgeons Practitioners, Veterinary Surgeons and Practitioners
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more than 6 months ago

Been using this veterinary practice since I was 16..I am 33 now and I have never really had problems with them. My rat had myco a few years ago and the treatment wasn't working. After he passed out I rang them up and explained what was happening and that I knew he needed euthanasia but wasn't able to pay until three days later they told me that it was fine and that I could bring him up immediately to save him suffering. Only once did I get upset and that was when one of my other rats was ill and a what i believe to be a new starter told me I couldn't come to get her treated unless I had the money. I left a note about this experience and the manager actually called me to ask for information so that he could investigate. He was apologetic and courteous. They are all friendly and take the time to get to know their patients and owners. My dog loves her vet visits and they know her by name..even come out to greet her! As they do with all their patients. I wouldn't take my pets anywhere else.



more than 6 months ago

They picked my cat up after He was found hiding under a car. Even though it was outside my house and He hadn't been hit or injured. They whisked him away and told me he needed to be seen or he could die from internal injuries etc. Once there, they held my cat and did x-rays, told me he needed to stay overnight even though I told them I had no money to pay private vet bills. Adding to that I was heavily pregnant at that time. Once I'd spoken to the manager who then told me I could have taken my cat to the PDSA but not before they made me feel really guilty and told me my cat would be traumatised and would be waiting days for treatment with the PDSA. They would let me see my cat but not touch him. He was fine and there was nothing wrong with him at all as He hadn't been hit in the first place. I was told my bill wouldn't be for more than £100 pounds by the manager which I said I would pay as that was all I had but when I got there to collect my cat they had given him more treatment (painkillers) which was added to my bill which was now £130 and they wouldn't give me my cat back untill I paid. Be aware, these 'Vets' drive around at night and pick your cats and dogs up and claim they have been knocked down by a car and won't release your animal until you pay the fees. I will be making sure they are investigated. I am not stupid. I can see how you are scamming innocent people and using their good natures for your gain. You are appalling people and I would never ever recommend this practice to anyone.
#cats scam bill
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Alex R Chrystal


, more than 6 months ago

soory but had terrible experience with this vet epecialy j*** went to put my pride nd joy down he suggested blood tests etc which he did for 240 pounds next morning had to go back nd get dog put down for extta 115 pounds = 355 pounds to put my dog down plus extra nites pain for the dog would deffo not recomend as im a taxi driver in gates head im telling all my customers hope u close down ur c***
#alex chrystal
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more than 6 months ago

Great practice . Friendly team

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