by Tricia move to Spain on 31 January 2014
We booked to move 2 bed apt/ furniture to Costa Blanca from Cheshire with Pearson removal on the 12/11/2013. On the day, the driver was a few hours late to arrive, I had to chase up. M...... J.... from Kent finally arrived as Pearsons had contracted the job to them. We had a lot of glass & delicate furniture, for that reason we chose to pack ourselves, being overcautious, all fragile packages were minimum 3 fold wrapped with dbl walled cartons, packing and securly taped. All delicate items were clearly label Glass/Fragile/this way up only all boxes clearly 2 x address labels & 2 x numbers to match the lists. We watches them force all the contents into their vehicle, as they said they were not allowed to waste any space and assured me that everything would be fine. We received our goods in Spain late November, only to find that several of the items were broken, and in one instance the Music centre, was hanging off, the packaging was badly damaged.
As we unwrapped the remaining contents, we had a large glass coffee table broken, 1 mirror, 2 machines badly dinted, cut in fabric chair, glass paper rack cracked,broken ext. The delivery people took a photo of the 1st item, and emailed to their office. I called Pearsons and their response was so negative, said they hold no responsibility unless I saw their people deliberately damage the goods. My reply to this was, that to see that I would have had to travel and stay with my goods the entire trip from 12th to end November. We also had 1 missing box with all my wedding album and family photos + records/statements in, the delivery people confirmed that it had been ticked by them as having received it at their depot in Kent, but no tick to show it having left the depot. To date I have to keep calling Pearsons and now M...... J.... to chase the box, all I get is, no not turned up yet. These people were only a little cheaper than some other companies, but I would warn anyone using them, that they really do not care once they have had your money.