Two By Two Pet Superstore, Brierley Hill

Unit L17, The Merry Hill Centre
DY5 1SH Brierley Hill
West Midlands
Phone:
01384 481300 Call
Fax:
01384 481303
Updated more than 6 months ago| Claim This Business | Report Incorrect Data

Directions

Nearby transit stations

  • 329 ft Mount Pleasant (opp)584X
  • 394 ft Two Woods Lane (adj)002, 123, 141, 208, 213, 214, 217, 222, 238, 243, 276, 282, 404H
  • 493 ft Two Woods Lane (opp)002, 123, 141, 208, 213, 214, 217, 222, 238, 243, 276, 282, 404H

Car Parks

  • 0.16 mi Talbots Lane
  • 0.2 mi Oak Street
  • 0.21 mi Old High Street
  • 0.24 mi Shawhellier Avenue

Reviews

Joanne Jefferd
5 Stars

rats

by on 01 October 2013

Well the day i went they must of all been i good moods as they where all polite to me an let me pick the two rats i wanted to buy from them.Yes my two little rats have a sneeze and this could be from the shop but it could also be them getting used to the house,a new cage and new temperatures. I am very happy this time as previous visits i was not happy with how they kept there bearded dragons.But i am totally happy this time
ratsrats
Tags: #rats#happy#goodWrite comment    Report abuse
JFerriday
1 Stars

Poor animal care and customer service

by on 23 August 2013

When defending two by two in messages put on to facebook, and giving them the benefit of the doubt, I decided to go an take a look to see if the store was as bad as people made out. A large majority of the fish were healthy, although I did spot a few with problems. Some orandas with white spot, a balloon molly with very bad mouth fungus and a few dead ones which is to be expected. But after notifying a memeber of staff with these issues, he simply said 'I will tell the aquatic staff tomorrow'. This isn't good enough. The illnesses I saw were easily treatable and easy to spot, there is no reason for it to go unnoticed, let alone untreated. They then went against the animal welfare act by knowing an animal was sick and not treating it. Allowing it to suffer. I also found in some tanks, all the fish were under weight, there were plecs in tanks way too small for them. And although its not a requirement, it concerned me that no questions about the customers tanks were asked. I saw some people buying a common plecostomus. No questions were asked about tank size or what was in the tank, and the member of staff did not inform the customers about the plecs adult size. When they can grow up to 18" + you would think it would be sensible to make the customer aware of this so they're not stuck with a very large fish they cannot rehome. Its just not good enough! Definitely changed my opinions, next time I won't give them the benefit of the doubt!! Don't even get me started on their small animal and bird section! Not great at all, but I have seen worse.
Tags: #illness#aquatic#pet store#merry hill#poor service#animal welfare actWrite comment    Report abuse
AMY3
1 Stars

APPAULED

by on 02 July 2013

i brought a rabbit a week ago from there. i was told nothing about caring for him or a free vet health check that needed to be done within 48 hours. my poor bunny is showing symptoms of flees, which has to be from there as he is the only animal i have and he is a house rabbit! i spoke to some animal manager who was so unhelpful and rude saying it wouldnt be from there! they need to handle the animals more as you cant get near my bunny to pick him up, hes petrified! wont be going there again!!
Tags: #DONT GO THEREWrite comment    Report abuse
ramsy25
1 Stars

Coldwater Fish

by on 29 April 2013

Totally Clueless staff ! Brought a 30 litre Biorb was told i could have 9 fish in it within 2 weeks they had all died , after speaking to another place was informed only 2 would be ok for this tank. Also when visted store dead fish turtle etc are just left in tanks so should have known when i seen that . Would not recommend this place at all go elsewhere. Look at the staff they employ it clearly shows they no nothing apart from standing around chatting about there Saturday nights out
Tags: #Colwater FishWrite comment    Report abuse
blue
1 Stars

:(

by on 04 April 2013

I bought a bird 5 days ago and it died today.
Tags: #Two by TwoWrite comment    Report abuse
Sarah91
1 Stars

Disgrace

by on 05 June 2012

I felt i had to write a review about this shop when i came across this page. It is appalling they do not look after their animals well at all or even the fish. I have bought about 4 fish from there in the past the first 2 died i put it down too stress. The next time i bought 2 fish from there. Took them home and they all seemed very happy until i noticed red spots on them. It spread on to all my other fish and very quickly killed them all. To me this was very very upsetting. They where basically just diseased. They have survived but due to this i did dispose of them to somebody else who keeps them seperately and they are doing ok but i had no time for them... You can no longer go in to actually look at the animals. The staff ask no questions on if you are able to look after the animal fish properly and dont even know how to themselves. The hole place is poor and overprices. Really recommend avoiding this place like the plague if looking for fish. I dont know about the other animals there but i have never ever heard a good review of this place. I did infact buy too rats from their which where absolutely fine accept you could tell they had no time for them and didnt handle them as they where petrified of humans
Tags: #Merry hellWrite comment    Report abuse
emma12
1 Stars

bad service

by on 12 December 2011

asked them if i could look at a rat which i ws going to buy and they said' no they ay going to show me the rat' terible shop and the attitude of the staff is terrible.
Tags: #two by twoWrite comment    Report abuse
michelle garvey
1 Stars

Michelle

by on 14 July 2011

Terrible Pet shop, sold me a gecko which i found that 2 months later had a disease which is killing him slowly, the kids are really really upset. They dont treat the animals very well at all
Tags: #geckoWrite comment    Report abuse
Two by Two
1 Stars

Two by Two Pet Superstore

by on 03 January 2011

The enclosures and cages for the animals are far too small; the animals seem too young to be sold; they keep rabbits with guinea pigs. I once bought a hamster there and had to return it, she was ill. I also saw a rabbit lying on it's side, breathing extremely quickly with a crusted up eye. I feel that something should be done about the lack of care for the pets at Two by Two.
polly
5 Stars

ggg

by on 22 October 2010

very goodghghghghghghghghghghgh


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Keywords

Keywords:

Pets, Pet Supplies, Pet Products, Pet Shop, Pet Stores, Pet Shop Supplies, Shops, Supplies