23 August 2013
When defending two by two in messages put on to facebook, and giving them the benefit of the doubt, I decided to go an take a look to see if the store was as bad as people made out. A large majority of the fish were healthy, although I did spot a few with problems. Some orandas with white spot, a balloon molly with very bad mouth fungus and a few dead ones which is to be expected. But after notifying a memeber of staff with these issues, he simply said 'I will tell the aquatic staff tomorrow'. This isn't good enough. The illnesses I saw were easily treatable and easy to spot, there is no reason for it to go unnoticed, let alone untreated. They then went against the animal welfare act by knowing an animal was sick and not treating it. Allowing it to suffer. I also found in some tanks, all the fish were under weight, there were plecs in tanks way too small for them. And although its not a requirement, it concerned me that no questions about the customers tanks were asked. I saw some people buying a common plecostomus. No questions were asked about tank size or what was in the tank, and the member of staff did not inform the customers about the plecs adult size. When they can grow up to 18" + you would think it would be sensible to make the customer aware of this so they're not stuck with a very large fish they cannot rehome. Its just not good enough! Definitely changed my opinions, next time I won't give them the benefit of the doubt!! Don't even get me started on their small animal and bird section! Not great at all, but I have seen worse.
Tags: #illness#aquatic#pet store#merry hill#poor service#animal welfare act