The Sliding Door Wardrobe Co, Team Valley Trading Estate

5 Reviews
The Sliding Door Wardrobe Co
79 Kingsway
NE11 0JT Team Valley Trading Estate
Tyne and Wear England

Description

The Sliding Door Wardrobes Company offer cheap sliding fitted wardrobes from just £***. Contact our Gateshead showroom for more info.

  1. Brochures

Company description
The Sliding Door Wardrobe Company - North East England, one of the largest displays of sliding wardrobe doors. Designed and installed by experts.
Keywords:
Bedroom Planner, Wardrobes, Wardrobes Company
The Sliding Door Wardrobe Co is listed in the following categories:
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Reviews

08 March 2016

Could not be happier lovely job thankyou.everything in this company is professional.

07 March 2016

Just had sliding door wardrobes fitted with shaker doors, which we are delighted with. Have to say very pleased with service, from first visit to our home by the wardrobe designer, who was courteous and patient, not to say very helpful with his presentation, right through to the fitter, who arrived at the arranged time and was also courteous and very efficient. Will not hesitate to order from them for second bedroom. Very pleased with all concerned.

03 February 2016

Called in on Saturday with a view to purchasing a fitted system for spare room. We were made to feel like we were a nuisance to them. (We already have 2 of our rooms fitted by them) the fitter clearly could not be bothered with us. I will never go back here again. Have since had a quote from somewhere else and getting fitted next month. Their loss! ! !

05 December 2015

Steer clear!!! Dreadful customer service, bad quality material, useless workmanship!!! Had wardrobes fitted in October 2015, guy delivered the doors at 8am and smashed them off my walls and banister leaving chips to my walls and wood as well as damaging the door. Upon inspection the door and wood were marked and dirty. Fitter turned up at 1pm with an overconfident attitude and actually fitted the doors very poorly, wood completely out of line down the sides. Nearly two weeks later the damaged door was replaced and the fitter arranged to repair the wood. We were given £100 refund. The fitter arrived two weeks later, looked at the wood and said "actually I can't repair it as I don't have the wood." We arranged for him to come back following week - Friday 4th December at 3 pm. By 3.10 he wasn't here so rang office - he's running two hours late, be there by 5. 5.10 came and went, still no show. Had to ring office and tell them it was getting too late - had to go to work. No apology given at any point during the 6 weeks of problems, doors still not repaired, office staff very rude, unapologetic and no concern to fix the issue. Now we have to wait til Monday for the fitter and the manager to phone. This is not the service or quality I was expecting having paid up front over £700. The company are a complete joke, avoid completely and shop elsewhere.

more than 6 months ago

Summary: Great....unless you have any snagging issues. We looked around lots of showrooms for wardrobe companies before choosing The Sliding Wardrobe Co. They were competitively priced (not necessarily the cheapest) and offered a range of wardrobes which we liked. The sales person visited our house and was very friendly. He patiently went through the options. He must have been at our house for about an hour whilst we agreed on a design. I was at work on the day of the fit, but I understand that the fitter was courteous and got on with the job (despite having an injury to his wrist). Once I got home the wardrobes looked good, but I quickly noticed that one of the wardrobe doors did not appear to line up with the other door - the panels were not at the same height. Also there was a large scratch on the inside side panel (yes - just the inside, but it shouldn't have been there), and there was a mark on the side of one of the shelves (which we'd paid extra for to be made the same colour as the doors). I rang the company first thing the next day which was a Saturday to get a very sharp reaction. The person who answered the phone said she was very busy and that she would call me back (before I had a chance to say anything!). To be fair she did ring back and it was arranged that someone would call me to arrange a time for someone to come out. Someone was due to come out on the following Wednesday afternoon. I rang to double check he was coming on the Wednesday as it got close to 5pm and was assured that he would. He didn't turn up. I subsequently found out that unfortunately he had been in a car accident. On the Thursday afternoon someone called me to re arrange - I thought I would wait and see how long it would take for someone to get in touch (at that point I didn't know about the accident). I suggested that someone come around on the Friday afternoon, but they said that wasn't possible, but would call me back with an alternative time. No one did. The next week I dropped by the shop to arrange a time for someone to come out. The foreman came out to look at the doors but said he wasn't able to fix them. He said a fitter would come out and do the remedial works. I was left feeling disappointed (especially as I took time off work). A date was arranged for this work to be done. I wasn't in but my boyfriend was. To his surprise it was the foreman who turned up to do a lot of the work?! Apparently he was quite stroppy with my boyfriend. The end result is that the door looks a little better (still not 100%), but we seem to have been left with a dint and light scratches on the doors that weren't there originally. We haven't raised this with the company given the faff of arranging to get them out the first time. Overall the post installation customer service has left a bitter taste.

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