Stove Experience, Shotts

Address
1-3 Main St
Postcode/City:
ML7 5EE Shotts - Stane
County:
North Lanarkshire
Phone:
01501 823006 Call
Fax:
01501 829705
Website:
E-mail:
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Description

Stove Experience are based in Central Scotland. We are suppliers of woodburning stoves, multifuel stoves, fireplace inserts, and chimney flues. We are an independent stove company with a showroom in Shotts, Lanarkshire.
Our own in-house all-trades stove installer team ensure that your stove installation is carried out to the highest standard. As an independent stove company we can advise on the best stove for your needs and offer a wided range of products from many international manufacturers.
We have exclusive rights for Scotland on several stove ranges. Our designer stove range includes Castemonte Italian Stoves, Bullerjan German Stoves.

Company description
Stove Experience are based in Central Scotland. We are suppliers of woodburning stoves, multifuel stoves, fireplace inserts, and chimney flues. We are an independent stove company with a showroom in Shotts, Lanarkshire. Our own in-house all-trades stove installer team ensure that your stove installation is carried out to the highest standard and we have many testimonials from satisfied customers.
We give a 100% guarantee of satisfaction on our stove installations. As an independent stove company we can advise on the best heating stove for your needs and offer a wided range of products from many international manufacturers. We have exclusive rights for Scotland on several stove ranges.
Our high end designer and luxury stove range includes Castemonte Italian Stoves, Bronpi Spanish stoves, Bullerjan German Stoves. If you want to re-open an old chimney or if your home has no chimney, we can advise on chimney construction and design with assistance from two architects we work with. Stove Experience also carries a range of essential stove spare parts, stove accessories and consumables, such as stove paint, rope, companion sets.

Reviews

Olivia Grace
5 Stars

Stove Experience

20 September 2013

Having thought long and hard about getting a stove fitted, I did the rounds of the stove shops and chose Stove Experience to do my fitting. I spent two hours in the shop and was amazed by the depth of knowledge and enthusiasm that the owners show for their business. They are so passionate about what they do it is infectious! Eions guess at a price was spot on, and cheaper than I had been quoted elsewhere except where tradesmen had lost the VAT somewhere! The tradesmen were delightful. Andy Steve and Jamie, couldn't have been more pleasant to have around the house for the two days it took to fit. They involved me in the process and were clean and tidy. My stove is a joy and has already had a huge impact on my comfort level and my oil bill! Wholeheartily recommend them, you will be delighted!
Tags: #Best Experience!Write comment    Report abuse

Robert Sharp
1 Stars

Know their stuff but will charge you for it

24 June 2013

While speaking to the owner it became apparent that he knew a lot about stoves (a little arrogant about it but had the knowledge to back up the arrogance) and I became very relaxed about using their service, however after going through everything that we needed, we were given a rough quote (around £2300) and a day in the week that they would come down to look at the fire place, they failed to appear. After phoning them on 2 occasions and being told they would get back to me with a new day, they failed to do that as well. After a couple of weeks I went back down to the store to find out what was going on, they were apologetic and booked another appointment to come and see the fire place on the following day. This time they did come down and confirmed that the original quote would be around the actual cost but a formal quote would be send to me by the end of the week. The end of the week came and no quote came with it. I waited until the end of the following week just in case they were just running a little behind scehdule but again no quote came, so I had to phone them, again they apologised and said they would send the quote through. On the following day we received a quote from them which was over £1000(£3500) more than the informal quote they had given me. After querying the given quote I was told quite bluntly that that was how much it would be and if I didn't like it I could go elsewhere. So I e-mailed S************ who got right back to me and told me what they had available, they said they did not do installation but work with someone who does. I got in contact with him and he got right back to me, came out to look at the fire place within the week and we had a working stove in 3 weeks for slightly less (stove and installation)than the original quoted price from Stove Experience. My only explanation I can think of for Stove Experiences complete lack of care is that they had other customers who wanted more expensive systems and didn't care what the asking price was. So after this experience my advice would be to shop around, there are some cowboys out there and stove experience well tell you this and laugh about all other stove providers, and after you think their the ones to go with they'll charge you as much as they think they can get out of you. I have no doubt you will end up with a nice stove but you'll be paying well over the odds for it.
Tags: #Stove experience lanarkshire review poor serviceWrite comment    Report abuse

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