ROYAL MAIL

We see great opportunities for the business, its people and its customers if we continue to modernise, become more efficient and develop a leadership position in our intensely competitive market. We are in a good position to build on our strengths and meet the future challenges of open competition in the European market. We reach everyone in the UK through our trusted mails, Post Office and parcels businesses. We also employ over 155, 000 people in the UK. Every working day we collect, process and deliver around 71 million items to 28 million addresses at some of the lowest prices in Europe. Each week we serve 20 million customers through our network of around 12, 000 Post Office branches and deliver some 400 million parcels a year through Parcelforce Worldwide and General Logistics Systems, our domestic and European parcels businesses.

We also provide business customers with a range of mail-related data tools to improve their marketing performance and increase the effectiveness of mail as a communication medium. Through more efficient database maintenance and well-targeted customer contact management, we can help customers achieve better response rates and a higher return on their investment. Royal Mail is our letters and packages business, covering the whole of the UK for our one-price-goes-anywhere universal service. Our strategy in Royal Mail Letters is: Maximise profitable revenue by meeting customer needs through innovation and efficiency. Deliver market-leading quality of service. Be the UK’s lowest-cost operator with world-class productivity through investment in a modernised environment. Deliver change through engaged, flexible and competitively paid people. Each working day we collect items directly from our 115, 000 post boxes and around 12, 000 Post Office branches. These items pass through our network of more than 60 mail centres, 8 regional distribution centres and around 1, 400 delivery offices. Then our fleet of around 30, 000 red vehicles help us to deliver them to their final destination.