I had a bad experience too. Rifle needed to go back for repairs on a recurring fault three times - and then I got a bill in the post for the third repair because it was "out of warranty now". It had fired a total of 14 shots! Would never deal with them again.
They relesed my rifle with bedding bolts misaligned becuse the trigger guard was not parallel to the action & only 1 bolt was engaged & on only 2 threads that stripped. I asked for devcon & 2 steel pilars I got 1 ally pillar & glass epoxy. £300 quality stock - scrapped.