Potters Carpets, Anstey

Address:
1 Leicester Rd, Potters House
Postcode/City:
LE7 7AT Anstey
County:
Leicestershire
Phone:
0116 236 2880
Fax:
0116 234 0227
Website:
E-mail:
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Website

Description

Potters Superstore is a family run business which began selling carpets and kitchens over twenty years ago. Our personalised service and quality products proved a recipe for success and over the years we’ve expanded by increasing our product range to include wooden flooring and beds. We are based in Anstey in Leicester and our services are available throughout the Leicestershire region. We carry out a free measurement and quotation service which comes with no obligation to purchase. Our customer care is based on a personalised and friendly approach; we know that having work done in your home can be a stressful process and we strive to ensure that your project runs as smoothly as possible, from that first measurement to the final installation.

Detailed Business Information

Official Name
POTTERS CARPETS LIMITED
Company Number
3055445
SIC Code
74990 - Non-trading company
Date of Incorporation
01/01/1995
Company Type
Private Limited Company

Reviews

1 Stars

16 December 2014

I bought and paid for in full carpet for a bedroom, landing and stairs. Unfortunately the carpet fitted was in fact the wrong colour. The store admitted fault and confirmed they would get the correct one re-fitted but after Christmas. After the fitters left I was left with a lot of mess which is expected but when I moved the bag of cut offs the bad had left a big black mark on my newly painted wall. As you can imagine I was not best pleased. I later rang the store and said that the carpet fitted was not unbearable and to see what they would offer if I decided to kepp it and they offered me £75. Considering they woud have thrown the carpet away and not have to pay the fitters again I thought was a smack in the face. However, if that was what they wanted to do that was their prerogative. So now I have the inconvenience of having to get the carpet re-fitted which will create more mess and more time off work and they refused to pay any sort of token compensation. In addition to this they washed their hands of any liability to the mark on the wall and referred me back to the fitter. For a company this size I would expect better customer service. I appreciate this was a human error and it happens to everyone but I would hope to keep a customer happy the store would offer something so this has left a sour taste in my mouth and I will not be recommending this store to anybody in the future. No doubt this message will not go up on here but this will be the same message I will be posting on all available social media sites and review sites. This is the review I sent to them and I would give them a zero if I could.

Christine G
5 Stars

SUPER - store

18 February 2014

I have shopped at Potters for 40 years. Always received helpful, friendly service and never disappointed with quality or fitting. "Superb" rather than "Super" in my opinion!

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