by Irena on 24 January 2011
I agree 100% !!! Polani travel and all associated companies (flight catchers to say!) are absolute fraud, dishonest and nightmare! I am dealing with them currently and have the exact same experience! They charged £1159 to my American Express card, allowing me to pay online for the tickets that I wanted to book, yet ‘forgot’ to update their website and mention, that they DO NOT ACCEPT AMERICAN EXPRESS anymore! As a result I have £1159 pending from my credit card (the credit card is authorised automatically), but have no tickets! Cannot get through to their accounts/refunds department, their staff is rude, lying and incompetent and there is no interest on their side to help you! They put the phone down on you as soon as you want to speak with manager. I called at 4PM and was informed that ‘ all accounts and reservation department has left for the day’…. When asked about their working hours, I was informed that apparently they work until 6PM (sic!)…
Nobody will put you through the manager!
Nobody will resolve the issue!
They take your money and that’s where the so-called ‘Customer Service’ ends!
Completely dreadful experience. Please pay £20 or so buck extra and book directly with airline, what you ‘save’ is not worth the experience! I am fighting to get my money back and have no tickets! The e-mail addresses to various departments on Polani Travel website and Flight Catchers website are all either non-existent or wrong, as all e-mails bounced back to me!
DO NOT USE POLANI TRAVEL OR FLIGHT CATCHERS IF YOU CAN STAY AWAY FROM THEM!