The Office of the Immigration Services Commissioner (OISC) is an independent, non-departmental public body set up under the Immigration and Asylum Act 1999.
Members of the Casework and Complaints Teams have a variety of backgrounds across the private, public and voluntary sectors. These teams are primarily responsible for delivery of the OISC's regulatory and complaints functions, and act as the main contact point for regulated advisers. The teams ensure compliance with the OISC's regulatory scheme by conducting audits, considering new applications and continued registration applications, evaluating competence assessments and investigating complaints.
The team seeks out and investigates alone or jointly with other United Kingdom investigative bodies allegations of unregulated activity relating to immigration advice or services. As part of this work, the team investigates and leads on the prosecution of specific OISC offences before the criminal courts. The intelligence section produces intelligence on prospective and regulated advisers and possible illegal activities.