Our good friend (69 years old ), put in a benefit claim last November for help over the winter for temp accommodation. her holiday caravan shuts down for the winter. as the claim, has not been settled yet, she could not afford to spend another winter without support. and has had to sell her holiday caravan wich she enjoyed greatly surrounded by goodfriends . Now she has had to find rented property. her latest letter was answered after three months with promise of action . This shows that the council web sites charter and own self back slapping is far from the truth.