NewVoiceMedia helps businesses of all sizes to remove the frustrations of poor call handling, at an affordable cost. Smaller businesses can take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively. Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months of time to implement or adapt.
With a zero CapEx and Software as a Service (SaaS) business model our proprietary solution, ContactWorld, is rapidly scalable, end-user configurable and, we’ve been told, provides the most powerful functionality set on the market today. For example, even non-technical folks can make call plan changes in a matter of minutes using a simple web browser; we provide in-depth integration with CRM systems such as salesforce.com; and we interface directly to telcos at their hosting centres to provide the best quality of service. ContactWorld is sold directly and through resellers such as BT an d China Telecom.
Our clients range from SMEs with less than five people taking calls who don't even think of themselves as a traditional call centre, to large corporations such as Mercer, Grant Thornton, AQA, and the Royal Mail with multi-site contact centres and hundreds of agents.