MPATHY PLUS

Mpathy Plus (previously known as mpathy) was formed in 2005 by Martin Jukes and Peter Murley, both of whom have extensive contact centre and customer experience knowledge. We have the skills and expertise to support you and help you to manage all elements of the interaction with your customers. We aim to make a real difference to you, your people and your customers.

Our initial experience from the commercial sectors is rapidly being supplemented by our workings in social housing and the public sector. We are not grand theorists, we are experienced practicioners. We have supported organisations that operate in both business to business and business to consumer markets and have assisted in the areas of HR, Training, Operations, Marketing, IT and Customer Service. With competence and skills across the whole spectrum of customer experiences, we will be able to support your organisation in its customer relationship ambitions.

We are professional, honest and forthright whilst also being sensitive. We do not believe in misleading people, our clients need to know the truth in order to develop. We take a fresh, no nonsense and holistic approach to the customer experience, embracing all aspects and areas of the business which touch the customer at any stage of the relationship. We are also flexible and recognise that every client is different and requires bespoke services and support.

Of course we are aware that it is not us that will deliver these experiences to the customer, it is you; so we work with you to provide the skills and tools to deliver exceptional service to your customers consistently, time after time.

Take a look at who we work with to see a selection of some of our clients together with an array of testimonials, they say so much more about us than we can.