The MOD Medal Office is the sole authority for the issue of medals authorised by Her Majesty to British service personnel and veterans. Many applications are still received from service veterans who did not claim their medals at the time, particularly from World War II. The next of kin of veterans now deceased are also entitled to claim any medals that had not been awarded. These applications are received directly from veterans and medals for which they have qualified are sent directly to them. These historic medal claims form a large proportion of the work of the MOD Medal Office.
Formed in February 2005 from the previous separate service Medal Offices, the new tri-service MOD Medal Office became part of SPVA (formerly AFPAA) and is based at Imjin Barracks, Innsworth. Significant investment in personnel and technology, especially two brand new laser-engraving machines, has led to a substantial reduction in the historic backlog of medals and underlines the priority the MOD attaches to the prompt delivery of medals to veterans, their relatives and serving personnel. Applications for medals for currently serving personnel are co-ordinated and sent by the RN, RM, Army and RAF units and the MOD Medal Office despatches medals to the units for presentation to the recipients. Serving personnel should therefore always apply for medals through their units and consult their admin staff with any medals queries.