Millennium Nails Ltd, Hartlepool

Unit B1 Sovereign Park, Brenda Road
TS25 1NN Hartlepool
Durham, England
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VIVRE INTERNATIONAL is a company committed to their customers. Providing service, quality, innovation and excellence. With over 15 years professional Salon background and working with our customers, we have been able to identify their needs and that of their clients and have responded by manufacturing top quality products at what we believe to be the most competitive and realistic prices available.

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Beauty Products

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Detailed Business Information

Official Name
Company Number
SIC Code
46450 - Wholesale of perfume and cosmetics
Date of Incorporation
Company Type
Private Limited Company


S. Edwards
1 Stars

Awful customer service


I can't even begin to explain how bad the customer service at this company has been. Not only was my order over 10 days late with no apologies, they then sent me the wrong product. When I rang to ask if I could exchange the wrong UV nail colour for the correct colour I spoke to a lovely lady who rang me back, apologised for the mistake and told me as a gesture of good will I could keep the colour and she would dispatch the one I originally ordered as soon as it was in stock. Now, 3 weeks on I have had to chase this item once again and have just spoken to the rudest, most impolite and unhelpful man I have ever come across. He told me that I had been given an amazing deal and should not complain about receiving the wrong colour and that I must have misunderstood his colleague. At no point did he apologise or even try to sort out the problem and then he even had the cheek to say that if I waited a week I could go online and buy the colour for half price. He then proceeded to tell me had another call waiting and put the phone down. It was their fault that my order was late, their fault that the wrong colour was sent and their fault that they told me to keep the colour and now I am out of pocket and have not received what I paid for. This is the WORST company I have ever ordered anything from. Their product is not even 2nd rate to any of the other UV nail colours on the market and I would suggest going elsewhere to buy better quality nail equipment and get much better quality service. I also have only given this company 1 star as it won't let me send the review without rating...they should have an option for no rating!
Tags: #Bad service#cheap products and rude staff!!
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