M J Kloss Painters & Decorators Ltd, New Malden

Address:
8 Seaforth Avenue
Postcode/City:
KT3 6JP New Malden
County:
Greater London
Phone:
020 8949 2553
Fax:
020 8949 8210
Website:
E-mail:
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Reviews

R.P
5 Stars

Decorating

13 May 2013

Very difficult wallpapering was done to a very high standard. Supervisor followed up at each stage of the job through to my complete satisfaction.
Tags: #MJKLOSSWrite comment    Report abuse

Anonymous
1 Stars

Decorating of my house

20 March 2013

I love power of internet, but it's a shame, that i used this company. i dind't check what people are saying about mj kloss. I though - they are on the market over 30 years and i have flyers so many years = it's showing good thing. it was wrong thinking. 2 Painters didn't speak english at all. Then M*** arrived and explaned me everything. Painters are working as sub-contractors. they have only few guys fully employed. All the work undertaken by this company is given to painters "as pricework". This is explaining why all the jobs are getting rush, unfinish and really badly done. Painters are not getting more than £80 pounds from the price a day. M*** offer me that he can work in my house for cash, and he is getting "green light" from his manager E**** F*********. Two painters were working For M***, NOT for m* k****!!! All the work was done really badly, and i was unhappy with the result. Manager E**** rang me and told me that this is the finish i can expect for this price!!! i paid nearly 260 pounds a day for a decoration work!!!! Finaly discover yesterday, that wallpaper is upside down :( Now i have to find someone else to do this work once again.

Comment

by on 14 May 2013

My name is Adam Kloss and I deal with the quality control at Kloss Decorators. If there are any problems please make them known to me and I will deal with them as a matter of urgency. We do our best to keep all our customers happy and provide a stellar service but if there is anyone who does not feel this way then please do contact me. adam@mjkloss.co.uk

Comment

by on 14 May 2013

Furthermore in response to the negative comments. I have have looked into this situation and I cannot find any evidence of this happening. We do not charge £260 a day and we certainly do not hang wallpaper upside down. All our decorators are fully trained workman of at least 10 years experiance and do regular work for us over a number of years. I accept mistakes do happen and that is why I am here. Please contact me if you have anything you are not happy about it and we will put it right.

r powell
1 Stars

Kloss decorators

15 November 2012

What a let down. Quote agreed for wallpapering landing and stairs, booked for 2 week's time and on day of job I let in the decorators and left for work. Had a phone call 30 minutes later with the decorator telling me his boss (M.) said it needs skimming and cant be papered (one crack in a small area of flat so to cancel whole job unnessesary.) Ive made several calls and texts to M.'s mobile and no answer. Appauling customer service, I will never recommend them and have been badly let down as supposed to move in after weekend and now not enough time to get another company for the job.
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Ms V Barnett
1 Stars

Comment

30 October 2012

We used M J Kloss for the painting of our whole house (Chiswick) and I agree with AND CONFIRM all the NEGATIVE reviews that I have seen on the website. If I could I would not even give them one star. They are cowboys, do not let them touch your PROPERTY. I am surprised how they stay in business I am still (a year after they been in my 5 bed victorian house) cleaning off paint from expensive radiators windows woodwork etc. They will do more damage to your property than good. They made dents in my oak floors and got paid a lot more that they earned. As a matter of a fact they should have been paying me. The painters they were sending were friendly enough but that was all they were, I could have done a better job myself. As the previous comment stated they are full of excuses and industrial jargon so you feel you cannot argue with them. Our job cost £16,000 and after paying them more than half I decided not to have them back and hired a company from Check a Trade that had great reviews. And do not be fulled by their long defense on here explaining that the customers names do not exist because I am 100% sure that they do, but people might use a different name as saying negative things is not the nicest thing to do. But the truth is that consumers and clients need to know which companies to avoid, that is the reason I had to add my review. Please stay away from this company and get some one else that knows what they are doing. Some of us learned the hard and expensive way and the rest of the people reading these reviews should be smart enough to learn from our mistakes. Saying that I have not seen their flyers recently and the Update emails they used to send me stopped in September so maybe they are out of business? The painting in my house was uneven in color lines were wobbly and paint used by them was yellow (not brilliant white as requested). They did nothing to correct their mistakes after many complaints. I decided to forget it and put it down as a learning experience.
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Archie
1 Stars

M J Kloss

17 July 2012

Dreadful. Painter told a pack of lies about the reason for turning up two hours late. The project manager kept complaining about the estimator, grumbling that they should never have taken on the job and insisting it could not be finished within their estimated timescale before walking off. A complete waste of my time.
Tags: #DecorationWrite comment    Report abuse

mark090987
2 Stars

internet

01 January 2012

Jules: i'm thinking the same.
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S Rutherford
1 Stars

Redecoration

14 July 2009

We used MJ Kloss to decorate our entire flat. Whilst they were very quick the finish is poor and rushed - it is evident that no masking tape was used and there was no attempt to clean up any paint splashes. They were the most expensive quote that we received and we went for them as we thought we would get a better finish. When I complained I was told that I hadn't paid for a "platinum service" and that two coats of paint had been applied and that's what I had paid for. Evidently any areas missed or runs of paint on the wood work are included in the price for free! I believe I would have done a better job myself - I guess I will find out this weekend when I try to sort it all out.

Comment

by on 07 November 2009

yes we had trouble with this company too.m j kloss are cowboys .lee the decorator arrived with no materials or steps,infact the supervisor graham had the cheek to ask if he could borrow mine.the work was rushed and the end finish looked awful,when i tried to phone graham to voice my concerns my calls were never answered,he never returned to the job to inspect it,he only phoned me later for a c/c payment over the phone,when i asked if he was coming to look at the job he said he would be there the following morning he never came!save your money,do the work yourself ,it will probably look better.

Comment

by on 15 November 2012

I rarely if ever leave review on the internet but the appauling treatment from Kloss decoratiors means today I am. Read these poor reviews and believe them because my experience says they are definatly true. A total lack of customer service I just cant see how Kloss have survived as a company for so long.



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