M J Kloss Painters & Decorators Ltd, New Malden

8 Seaforth Avenue
KT3 6JP New Malden
Greater London
020 8949 2553 Call
020 8949 8210
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5 Stars


13 May 2013

Very difficult wallpapering was done to a very high standard. Supervisor followed up at each stage of the job through to my complete satisfaction.
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1 Stars

Decorating of my house

20 March 2013

I love power of internet, but it's a shame, that i used this company. i dind't check what people are saying about mj kloss. I though - they are on the market over 30 years and i have flyers so many years = it's showing good thing. it was wrong thinking. 2 Painters didn't speak english at all. Then M*** arrived and explaned me everything. Painters are working as sub-contractors. they have only few guys fully employed. All the work undertaken by this company is given to painters "as pricework". This is explaining why all the jobs are getting rush, unfinish and really badly done. Painters are not getting more than £80 pounds from the price a day. M*** offer me that he can work in my house for cash, and he is getting "green light" from his manager E**** F*********. Two painters were working For M***, NOT for m* k****!!! All the work was done really badly, and i was unhappy with the result. Manager E**** rang me and told me that this is the finish i can expect for this price!!! i paid nearly 260 pounds a day for a decoration work!!!! Finaly discover yesterday, that wallpaper is upside down :( Now i have to find someone else to do this work once again.


by on 14 May 2013

My name is Adam Kloss and I deal with the quality control at Kloss Decorators. If there are any problems please make them known to me and I will deal with them as a matter of urgency. We do our best to keep all our customers happy and provide a stellar service but if there is anyone who does not feel this way then please do contact me. adam@mjkloss.co.uk


by on 14 May 2013

Furthermore in response to the negative comments. I have have looked into this situation and I cannot find any evidence of this happening. We do not charge £260 a day and we certainly do not hang wallpaper upside down. All our decorators are fully trained workman of at least 10 years experiance and do regular work for us over a number of years. I accept mistakes do happen and that is why I am here. Please contact me if you have anything you are not happy about it and we will put it right.

r powell
1 Stars

Kloss decorators

15 November 2012

What a let down. Quote agreed for wallpapering landing and stairs, booked for 2 week's time and on day of job I let in the decorators and left for work. Had a phone call 30 minutes later with the decorator telling me his boss (M.) said it needs skimming and cant be papered (one crack in a small area of flat so to cancel whole job unnessesary.) Ive made several calls and texts to M.'s mobile and no answer. Appauling customer service, I will never recommend them and have been badly let down as supposed to move in after weekend and now not enough time to get another company for the job.
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Ms V Barnett
1 Stars


30 October 2012

We used M J Kloss for the painting of our whole house (Chiswick) and I agree with AND CONFIRM all the NEGATIVE reviews that I have seen on the website. If I could I would not even give them one star. They are cowboys, do not let them touch your PROPERTY. I am surprised how they stay in business I am still (a year after they been in my 5 bed victorian house) cleaning off paint from expensive radiators windows woodwork etc. They will do more damage to your property than good. They made dents in my oak floors and got paid a lot more that they earned. As a matter of a fact they should have been paying me. The painters they were sending were friendly enough but that was all they were, I could have done a better job myself. As the previous comment stated they are full of excuses and industrial jargon so you feel you cannot argue with them. Our job cost £16,000 and after paying them more than half I decided not to have them back and hired a company from Check a Trade that had great reviews. And do not be fulled by their long defense on here explaining that the customers names do not exist because I am 100% sure that they do, but people might use a different name as saying negative things is not the nicest thing to do. But the truth is that consumers and clients need to know which companies to avoid, that is the reason I had to add my review. Please stay away from this company and get some one else that knows what they are doing. Some of us learned the hard and expensive way and the rest of the people reading these reviews should be smart enough to learn from our mistakes. Saying that I have not seen their flyers recently and the Update emails they used to send me stopped in September so maybe they are out of business? The painting in my house was uneven in color lines were wobbly and paint used by them was yellow (not brilliant white as requested). They did nothing to correct their mistakes after many complaints. I decided to forget it and put it down as a learning experience.
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1 Stars

M J Kloss

17 July 2012

Dreadful. Painter told a pack of lies about the reason for turning up two hours late. The project manager kept complaining about the estimator, grumbling that they should never have taken on the job and insisting it could not be finished within their estimated timescale before walking off. A complete waste of my time.
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2 Stars


01 January 2012

Jules: i'm thinking the same.
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S Rutherford
1 Stars


14 July 2009

We used MJ Kloss to decorate our entire flat. Whilst they were very quick the finish is poor and rushed - it is evident that no masking tape was used and there was no attempt to clean up any paint splashes. They were the most expensive quote that we received and we went for them as we thought we would get a better finish. When I complained I was told that I hadn't paid for a "platinum service" and that two coats of paint had been applied and that's what I had paid for. Evidently any areas missed or runs of paint on the wood work are included in the price for free! I believe I would have done a better job myself - I guess I will find out this weekend when I try to sort it all out.


by on 09 September 2009

Thank you for your review... I was thinking about using these guys and it looks like buyer beware. I love the power of the internet!


by on 07 November 2009

yes we had trouble with this company too.m j kloss are cowboys .lee the decorator arrived with no materials or steps,infact the supervisor graham had the cheek to ask if he could borrow mine.the work was rushed and the end finish looked awful,when i tried to phone graham to voice my concerns my calls were never answered,he never returned to the job to inspect it,he only phoned me later for a c/c payment over the phone,when i asked if he was coming to look at the job he said he would be there the following morning he never came!save your money,do the work yourself ,it will probably look better.


by on 10 February 2010

We were shocked as had never heard of those alleged complaints, so have searched our files and found that these customers never existed. It has been fully investigated and appears to be a pretty sick hoax. So, do not believe everything you see on the internet! We send out surveys to all our customers and get a fantastic response. Every one of them is read by Company Management. Anything less than an 9 out of 10 on any of the points of the survey is looked into and jumped on immediately. But I am happy to state, this is extremely rare. We normally get 10 (or 11!) out of 10. I kid you not - I have a file full of these surveys that I could show you, plus many unsolicited letters commending our company and our decorators. We DO in fact have a supervisor named Graham and one of his best decorators that has been with us for years is named Lee, but he is one of the best! I can tell you - hand on heart - that we have NEVER had any complaints about him - quite the opposite. We have done 2 jobs for a "Smith" in Grahams area over the last year, and they were both VERY happy with the jobs, and certainly did not write the e-mail you show here! They are repeat customers, and we get much of our work that way, which is why we have done well as a company for the last 35 years! Lee has actually done NO work for any "Mr Smith" in the last year at least. But this is what one recent customer sent to us in regards to his work: "Please pass on our thanks to Graham for arranging for Lee to come round today and complete the job in the hallway and landing. We are very pleased with this final finish as it greatly improves the overall appearance. We will have no hesitation in recommending M J Kloss Ltd to anyone." With kind regards, Sarah L ( Ealing) And some more........ "Thank you for the recent completion of the painting of the outside of our house. The work is of an excellent standard, and was completed on time and with no hassle or hiccups. Your staff was always pleasant, and worked continuously except in heavy rain. What did if tor us is that you started when you said you would, and finished in the time you said it would take, in spite of a couple of interruptions due to bad weather. Many thanks to all concerned, Yours sincerely," S & J. R. ( Sutton, Surrey) "I want to say a very big thank you to your employees who have just completed an excellent decorating job for me. My first contact, via your website, was with Tony, who telephoned me very promptly and visited to prepare a quotation within 48 hours. His quotation was emailed to me that very day and a copy was in the post the following day. Jez was my next contact who arranged for Tim to come earlier than expected which was a bonus. Tim was excellent. I had to go away for the first two days he was here but he made me feel completely confident that I was leaving my home in a very safe pair of hands. He completed the three rooms very efficiently, to an extremely high standard. All in all, what could have been a rather trying situation was made very easy by the pleasant and professional manner of all your staff. I hope you will convey my appreciation to them. Thank you. Yours sincerely," Mrs N .F. C. ( Feltham, Middlesex) "Following the completion of the decorating of our hall, stairs and landing I would like to thank your company for the speedy and efficient way that your decorators carried out what, to me, seemed a daunting task. Pauline and I are delighted with the result and please could you pass on our thanks to Paul, who was in charge on site, and his co-workers Paul 2 and Tom for keeping disruption to a minimum, leaving the house neat and tidy each evening and liaising us throughout. They were a pleasure to have in the house and we would have no hesitation in recommending your company to others, something I’ve already done. Thanks again." (Mr and Mrs) P and B H. ( Cheam, Surrey) "The service provided by the Supervisor was excellent. He was very flexible and helpful in all aspects from selecting paint colours to paying by text. "The painter has done a magnificent job. The attention to detail and quality of his work is outstanding. He would stay until 9pm sometimes just to finish a particular part of the house and was extremely tidy. "I have told many people about how impressed I am with your work and I hope it generates more quotes for you. I have spent 6 months with builders and hated the experience; M J Kloss have restored my faith! Many, many thanks," F H ( London, SW11) "This is a very belated note of thanks for the building and decorating work that your company carried out on my house in the late autumn of last year. It isn’t very often these days that one can say that work was carried out courteously, professionally, on time and on budget...." Paul Chitty ( London, SW11) "The work was at a very high standard carried out by professional, pleasant and trustworthy workers. I have no hesitation in recommending your firm to other clients. With thanks, Yours sincerely," Mr P. Z (London, NW8) "Having recently had my house redecorated by your company I write to thank you and to express my satisfaction with the way it was carried out. I was particularly impressed with the concentration on the job, their politeness and their cleanliness, of the men who worked here – not something I have experienced in the past from the workmen of other companies. Please pass on my thanks to them. I will have no hesitation in recommending your firm to my friends. Yours sincerely," Mr F W (Esher, Surrey) "I am pleased to confirm that I am entirely satisfied with all aspects of the service which I received from your firm and with the splendid result of the decorating which was carried out in my flat by your member of staff, Alan. Over the past 40 years I have dealt in a professional and personal capacity with a number of decorating firms, and only on rare occasions have there been absolutely no problems or issues to be resolved. Alan was always punctual, careful in his preparation and protection of my furniture and fittings, unobtrusive, helpful, cooperative and pleasant. The quality of his work and finish is first class. In essence the service provided by all members of your staff was impeccable and faultless. I shall certainly invite your firm to undertake further work in due course, and I have no hesitation in recommending you to potential customers. I am also grateful to you and your staff for making what can be a stressful process so stress free. Yours sincerely," D..L (Wimbledon)


by on 26 February 2010

I'm so glad I've come across these comments! I have been receiving flyers from Kloss through my door regularly for years however have not required any decorating until now. Their website looks impressive but the negative comments aren't so I will be giving them a miss. The power of the internet is brilliant!


by on 15 November 2012

I rarely if ever leave review on the internet but the appauling treatment from Kloss decoratiors means today I am. Read these poor reviews and believe them because my experience says they are definatly true. A total lack of customer service I just cant see how Kloss have survived as a company for so long.

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