LOOP CUSTOMER MANAGEMENT LTD.
- MID POINT BUSINESS PARK, BUTTERSHAW
BD3 7AY BRADFORD
Phone: 01274 260000
Fax: 01274 262265
www.loop.co.uk
Short profile:
Created in April 2000, within the Kelda Group, to provide managed customer services to Kelda subsidiaries, Loop has soon built up a reputation as a highly specialised company within the customer management market.
Speak to our people and you will find that Loop is like no other contact centre. We pride ourselves on being a great place to work and now employ approximately 600 people in our contact centre based in Bradford, West Yorkshire.
Detailed description:
We have been named as one of the Sunday Times Top 100 Best Places to Work in the UK six times since 2003, most recently in March 2010 and in January 2010 were were also accreditated with a One Star rating from Best Companies for the fourth time for our employee engagement policies.
We firmly believe that excellent customer service is inextricably linked to having fantastic people working in a supportive and happy environment, which has led to our vision of achieving “great customer experiences through great people.”
In addition to this, Loop has been awarded the ISO 9001 accreditation and the government standard for Customer Service Excellence.
At Loop, experience has taught us that ensuring our employees are happy and feel supported at work is key to providing excellent customer service for our clients.
We are well known for our forward thinking human resources operation and firmly believe that our people are our greatest asset. To ensure that we stand out from the rest, we invest heavily in training and development and constantly review and improve our policies for the benefit of all who work here.
Keywords:
management, market, customer management market, services, Contact Centre, billing, water supply, waste water, income centre, debt management solutions, credit management system, billing management, customer account creation, cash collection, pro active billing, internet correspondence, customer care management, customer disatisfaction, meter queries