The Pension Service is part of the Pension, Disability and Carers Service (PDCS) which is an executive agency of the Department for Work and Pensions (DWP). It provides its customers with pensions, benefits and retirement information – for example, State Pension and Pension Credit.
All civil servants work within the boundaries of the Civil Service Code. The Code sets out the four core values that underpin every civil servant’s work.
Integrity – putting the obligations of public service above personal interests
Honesty – being truthful and open
Objectivity – basing advice and decisions on rigorous analysis of the evidence
Impartiality – acting solely according to the merits of the case and serving governments of different political parties equally well