Jobcentre Plus is a government agency supporting people of working age from welfare into work, and helping employers to fill their vacancies. We are part of the Department for Work and Pensions (DWP) and play a major role in supporting the Department’s aim to "promote opportunity and independence for all through modern, customer-focused services."
We aim to provide a high quality and efficient service to all our customers. The DWP Customer Charter sets out the standards you can expect from us and what your responsibilities are in return.
Our key objectives are to:
Increase the effective supply of labour by promoting work as the best form of welfare and helping unemployed and economically inactive people move into employment.
Work towards parity of outcomes for ethnic minority customers.
Pay customers the correct benefit at the right time and protect the benefit system from fraud, error and abuse.
Provide high-quality and demand-led services to employers, which help fill job vacancies quickly and effectively with well-prepared and motivated employees.
Help people facing the greatest barriers to employment to compete effectively in the labour market and move into and remain in work.
Improve continuously the quality, accessibility and delivery of services to all customers.
Ensure that people receiving working age benefits fulfil their responsibilities while providing appropriate help and support for those without work.
Increase Jobcentre Plus’s overall productivity, efficiency and effectiveness.
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