JAMESON LOMAX

As well as providing day-to-day operational support for IT systems, we also provide an IT management service for people who are unable to or do not wish to manage their IT resources using their own team, preferring to ‘buy in’ the service from specialists.

We will always focus on supporting you without seeking to sell hardware or software.

We will always keep you informed of progress

We will explain the challenges that need to be met in plain English that you can understand!

We provide you with regular system health checks.

Want support at a regular IT review meeting? we can be there for you, handling system performance and problems and reviewing and refining your future IT strategy in line with your needs.

With a background of supporting Information Technology in large organisations, we can assist you with the whole range of issues and challenges involved in acquiring and using IT, including the resolution of problems; specification and installation of new systems and equipment; user assistance/ training; and the management of your IT infrastructure.

We believe that to help you manage your organisation effectively, it’s important you know how much progress we’ve made in resolving problems, particularly those which are business critical. As a matter of routine, we always provide progress reports throughout the problem resolution process, explaining what we’ve done so far, what still needs to be addressed and any indicative timescales by when the problem will be resolved. With itemised invoices, we also ensure that you're fully aware of the work we’ve done for you. You can clearly assess the costs of our service and easily identify support-intensive elements of your IT systems.