Indian Consulate in Birmingham

20 Augusta Street
B18 6JL Birmingham - Hockley
West Midlands
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3 Stars

01 March 2015

My experience was different . I really had a great support from staff , went to apply for emergency visa . As I have heard a lot of bad experiences from my friends and relatives I was bit anxious . But to be honest , atmosphere have changed a lot . Big Security guy in downstairs was really helpful . For emergency visa We went to counter 3 , it wasn't busy only few people in the que . It was a young guy in the counter. He was very helpful , polite & happy person . While I was waiting for my visa , I noticed some staffs in other counters were very arrogant , was literally shouting to people for not providing sufficient documents . I felt so bad for those people . Lady's in the passport counter was good . Very polite . Guy in the Oci counter was arrogant ( dark & middle aged with suite ) . I noticed that he was shouting to each and every applicants in very rude way . U should not keep this kind of staffs . Even his english speaking was very funny . Not at all professional & uneducated person . Lady staff in OCI was serving good I felt .

1 Stars

02 November 2014

0 rating! They are a disgrace. Should be replaced by more helpful staff. Their website is informative and unhelpful and all over the place. Staff are rude, unhelpful, and a complete disgrace to our Asian community. I was speaking to some English people who were visiting our Country for 1st time and were excited, but hated their experience at the visa center. I felt ashamed!!! Come Modi, Pl sort these visa centres out in UK.

1 Stars

CGI Birmingham missed my Biometric card :-(

09 September 2014

Worst service I ever faced in my life. i'm giving 1 rating since there is no option for 0 rating. I applied for the passport renewal in CGI Birmingham by using postal application. I sent my passport Biometric card, supporting documents, return envelope along with my initial application. But I got call from then said I didn’t send my return envelope . I sent another return envelope to CGI Birmingham. Finally you have used initial return envelope to return my passport and other documents But my visa(BRP card) is missed. They are not ready to agree that they have missed. As per their website passport renewal process is one month time but they took 85 days time to get my documents(without Biometric card) back.
Tags: #CGI BirminghamWrite comment    Report abuse

Nalini Bhatia
1 Stars

Help with PIO

, 08 August 2014

0 rating Really frustrating as there is no help or guidance for which documents needed specially with people who have different scenario. No one is prepare to listen on counter. When asked questions very rude reply. No help at all
Tags: #No clear explainationWrite comment    Report abuse

1 Stars

Rude and arrogant

14 May 2014 Pass this on and let's get some action we all know how bad the Indian consulate is! You can sign this petition in a alias
Tags: #Rude cgiWrite comment    Report abuse

1 Stars


28 April 2014

As a member of staff at CGI birmingham I too am shocked and appalled by the behaviour and conduct in which cgi is run. Phone calls and emails are ignored, documents lost due to inadequate working conditions, the list could go on
Tags: #Appalling service disgrace embarrassingWrite comment    Report abuse

3 Stars


27 April 2014

As a member of staff working within the consulate overall I think its conduct/procedures and environment is an absolute disgrace!! I empathise with the many applicants CGI birmingham deals with. It requires a serious makeover for things to improve. Complaints arent taken seriously, phon
Tags: #Appalling service consulate indian disgrace embarrassing unprofessionalWrite comment    Report abuse

1 Stars

Bad Service

03 February 2014

I don't think this will help but just to vent my frustration. I have been trying to get in touch with CGI staff to get a status on my daughter's passport. It has been such a struggle!! no one picks up the phone
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1 Stars

very bad staff

13 December 2013

staff treat very bad, they dont know how to respect, they all should be sacked, looks like they came from village and they ve got the job without any study. f******* b********. what a time waster. this office should be closed rather then wasting peoples time.
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1 Stars


18 August 2013

Service and conditions at CGI, Birmingham: - So ill-organised. Whole thing is so chaotic - Employees are so rude and I don’t think they have any training at all - Employees teat people like they are not humans - I am not sure if that building follows any UK’s health and safety rules - Last but not least. Facilities are SHOCKING. Particularly toilets
Tags: #Poor Service at CGI#BirminghamWrite comment    Report abuse

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