We will provide ways for you to become involved with us to improve your neighbourhoods.
We will ensure your needs and wishes influence our decision making. Police officers and police staff will be empowered to use their professional judgement and discretion in achieving satisfactory resolutions and outcomes.
We will always treat you fairly with dignity and respect ensuring you have fair access to our services at a time that is reasonable and suitable for you.
We will provide you with information so you know who your dedicated Neighbourhood Policing Team is, where they are based, how to contact them and how to work with them. We will also provide you with information so you will understand how we use our resources, not just our visible neighbourhood teams, but those resources that do hidden work such as tackling organised crime or protecting vulnerable victims.
We will ensure your Neighbourhood Policing Team and other police patrols are visible and on your patch at times when they will be most effective and when you tell us you most need them. We will ensure your team are not taken away from neighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in your neighbourhood, tackling your priorities. Neighbourhood officers will spend at least two years working in your area.
We will respond to every message directed to your Neighbourhood Policing Team within 24 hours and, where necessary, provide a more detailed response as soon as we can.
We aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes, and in rural areas within 20 minutes.