27 April 2015
We currently let 3 properties through Henderson Connellan and have found them to be very helpful and efficient. Any queries have been dealt with promptly, and their advice is based on local experience. I was very satisfied with the tradesmen they recommended, all work was finished to a good standard. We are very satisfied customers and would be happy to recommend Henderson Connellan to anyone.
Used to be ok
21 July 2014
It is a shame because this company was once quite reliable. But a few years ago the head of their letting department left and set up another local lettings company. The remaining staff were very junior and did not know how to deal with customers, both tenants and landlords. I would guess they did not get proper guidance from their bosses either. Nevertheless it seems from various review sites that they have failed to improve with time.
Unhappy with service
16 January 2012
It's no surprise to see recent the low ratings from other customers on this page. I won't go into it but I'd say it's similar to others here. If only I'd seen this a few months ago.
31 December 2011
No joy! Problems getting to talk to someone on the phone everytime. No one getting back to me ever. Couldn't get stuff repaired. Problems getting deposits and overpaid rent back. Very rude attitude from staff. Unprofessional.
22 December 2011
The people working here just couldn't give a d**** about their tenants. They seem all nice before you sign but once you need something, they just ignore you. They don't return phone calls or emails. I had real problems getting things repaired. Luckily the landlord gave me his contact details cos I had to end up dealing directly with him every time I needed something.
20 March 2011
WARNING to landlords ..unreliable and dishonest Not passing on tenants rent to landlord while still collecting it from tenant but blaming him for non paymnent. Losing several keys and stating they never possessed them in first place.. eventually admitting they lost the keys when inventory recited Screening phonecalls and not calling back. Not answering personal or business email queries. Be warned and be careful who manages your rental property
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