They fitted my solar panels very quickly, used internal trunking on an outside wall, didn't replace the seals on my supply meter and finally after six months of waiting I got a call to say my batteries had arrived. I booked the fitting date 30/01/16 9:00 am. I called the day before to make sure that they would be fitted today. It's now 4pm and I'm still waiting. As far as I'm concerned they are now in complete breach of contract. Time to think about taking legal action me thinks....... Please note you can't give a 0 rating so I've had to give it one..
I was encouraged to pay extra for added insurance. I was told I would be contacted should the panels not work etc. On 2 occassions now the panels have not worked and I have not received any contact. The more recent occassion I rang to question my Feed in tarriff reading as I only received £35 for august, september and october. I was told it was right and there was nothing wrong and to remember it is winter!!!! I never knew august and september were winter. I have since received a phone call from EDF energy who pay the FIT to tell me that the panels are not working at what they would expect them to be. I've lost money due to no fault of my own. Dont use this company or if you do just go for the most basic package as thats all the service you will receive.
well where to start.we had the helms sales rep come to our home and he was very good and completely sold us on the green deal.so far so good.then the installers came,i said can you please watch where you put your feet as they were not using scaffolding just ladders.when i went outside one of them was standing in the middle of a plant that cost me quite a few pounds,it was snapped in two i said what part of watch where you stand did you not understand he said fuck off not once but twice,needless to say they were not on out property long after that.not being one to hold a company to blame over one idiot we spoke to a feller called Scot who promised the installation would be completed by the following week. well that week came and went and still no install,then yesterday the 30th the solar panels came in the morning afternoon a crew turn up and say sorry mate we are running late can we come back tomorrow , yes says I, guess what they did not show up no phone call nothing.WELL THANKS FOR WHAT YOU DID FOR US NOTHING