HATHAWAY SURGERY

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HATHAWAY SURGERY

Rating 11 out of 5 based on 2 review(s)

Updated 2 months ago

Short profile:

Hathaway Surgery was formed in 1990 when Dr Bill Henry, Dr Tony Wright, Dr Caroline Page and Dr Rosie Telford moved into the refurbished premises in New Road along with Dr Vicky Jennings who was a retained GP (similar to a back to work scheme for GPs).

Detailed description:

Since our move to the surgery we have invested heavily in new staff and new technology. A great deal of this resource has been put into answering the telephones promptly and efficiently. we would like to hear your experience of whether these changes have made your experiences any beetr - can you now get through without too much delay?

Finally, as with any organisation who delivers services to the public, it is important that we receive feedback, both positive and negative. Problems do arise and we occasionally fail to meet our patient's expectations; when this happens we need to be told. We also need to know when the work we do is appreciated. While we all appreciate the cakes and tins of sweets that are bought in by grateful patients, a note to the staff or brief email is also welcome.

Reviews

  • practise

    Rating 11 out of 5
    tim P

    The booking system is appaling and when you get to see or speak to a doctor is is always some one diferrent. I used to have a doctor I could speak to on a regular basis who new and understood my problems not any more.

    02/08/2010 21:08:03

    Comments:
    • lili: I totally agree with you. It is a shame.

  • Terrible booking system

    Rating 11 out of 5
    freddy

    Surgery is nice and new but the booking system is terrible. It's impossible to see a doctor without having first been referred to one (by return telephone call) by the receptionist. This means that if you are not going to be by a phone during the time period specified for this return call, you simply can't get an appointment. Might be fine if you don't work, but if you work (and do not have access to a phone), then it's almost impossible to see anyone. Terrible system!!

    28/06/2009 18:02:00

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