Games Stores Group Head Office, Basingstoke

Unity House, Telford Road
RG21 6YJ Basingstoke
0208 827 0098
01256 784007
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The GAME Group plc is Europe's leading pc and video games retailer, with an international chain of more than 1, 300 specialist outlets and popular ecommerce websites. We've grown fast in nine European countries and Australia by putting the customer at the heart of every decision we make.

Company description
We’re Europe’s leading video games retailer. Our vision is to be our customers’ first choice for all of their gaming needs.
In our stores, online and in many digital arenas, we help customers learn about, play with, buy and download all their favourite gaming content.
The broadening appeal of video games means we must satisfy many different demands by offering customers a range of specialist services.
The acquisition of Gamestation in 2007 gave us a second popular brand. GAME appeals to the mass market customers and Gamestation to the core gamers.
But regardless of the type of customer – they all need outstanding service.


1 Stars

13 February 2015

Went to shop to trade or sell my Xbox 360 as bought a Xbox early that same day wile at work. So after work took my old one. The shop staff where rude and ignorant towards meny a customer and myself. And only after making me wait 10 mins did he ask if I had photo I'd . As I never carry it with me I said no so he said we can not do anything. So why he did not ask me for this at the start God only knows. But I can promise that this is the last time I use a game store. The store was at warringto.

Kevin Clark
1 Stars

, 03 January 2015

took order According to there tracking system it said delivered to porch will never use again They dont have a number to ring to find out where delivery is and say to wait 10 days ABSOLUTE RUBBISH COMPANY NO WONDER THEY WERE IN TROUBLE A FEW YEARS AGO WHEN GOT NUMBER I WAITED 1/2 AN HOUR ON PREMIUM NUMBER WILL NEVER USE AGAIN

1 Stars

17 December 2014

Took 4 payments and refined 2 and still trying to get other 2 and cancel my order as well shit to deal with

1 Stars

04 November 2014

Cancelled my order and still took payment. Trying to get hold of them is almost impossible, I'm gonna report them and make a small claims against them. This is internet fraud.

Mrs Mockler
5 Stars

Help with sims 3

14 September 2014

Kyle at the long eaton branch was amazing at helping us today . thank you very much
Tags: #sims 3Write comment    Report abuse

1 Stars

canceled order after taking payment

01 March 2014

took payment then canceled ordered,proof set 4times and still no order, reported to trade standards and now trying to get refund through paypal
Tags: #ripoff#conartistsWrite comment    Report abuse

1 Stars


16 December 2013

web error casued a double payment and trying to get my money back for a roblem that there web site caused was like have teeth pulled out, very ppor service, stupid webchat. ALL I WHAT IS MY MONEY BACK, No problem in stores but anything else i would avoid like the plague
Tags: #poorWrite comment    Report abuse

Chris Trainor
1 Stars

Customer Service

12 June 2013

This company used to be a brilliant one but noe I see why it went bust in the first place. Its customer service is diabolical, you get treated badly and spoken down on by there staff and is you want to speak to someone if to complain or query you have no option but to use this online chat system which is a pethetic excuse for service . This chat most of the time either dosent work or is mostly unhelpful, the people on it are mainly thick but I ment to be experts arohnd games, what ever happened to speaking to someone over the phone has the world gone death or something. Even if you ring the headofficethey pass the book, say tthey'll get someone to ring you back but never do. Ontop of that for no complete fault of there own preowned games will be almost unheard od due to Xbox and sonys new stunt. Game dont even have a good collection of new games to keep them going. This company has gone for a brilliant one to a waste of time being open!
Tags: #Good Gone BadWrite comment    Report abuse


by 09 November 2013

I bought a download code online, which I then didn't receive. After over an hour on webchat, was told that I should have it by the end of the day. I received nothing. Went back on webchat and was told I had to wait 24 hours for delivery of download codes - it says absolutely nothing of the sort about that on the website. Anyway, 24 have passed now and I still have no code. At beat, I'm feeling badly misled by their website, at worst I'm feeling like they've stolen my money from me.

katie matthews
1 Stars


31 December 2012

try to bring anything back and get totally ripped off. absolute disgrace. was missold a playstation 3 ( wrong gb) and told i can only have trade in price.... have 3 teenage boys without a playstion 3 they can play on!!!
Tags: #playstation 3Write comment    Report abuse

Papa Joe
5 Stars

video games

31 March 2011

I buy video games for my son from this place. I think they have really good offers and I can buy more games for him this way. He loves all the other ones I bought for him and he always behaves because then he knows he will get new console games.
Tags: #video#games#console#fun#cheapWrite comment    Report abuse

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