Games Stores Group Head Office, Basingstoke

17 Reviews
Games Stores Group Head Office
Unit 15 Festival Place
RG21 7BE Basingstoke
Hampshire England
0208 827 0099
Verified Listing, updated 21 days ago


The GAME Group plc is Europe's leading pc and video games retailer, with an international chain of more than 1, 300 specialist outlets and popular ecommerce websites. We've grown fast in nine European countries and Australia by putting the customer at the heart of every decision we make.

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  3. Trade In

Company description
We’re Europe’s leading video games retailer. Our vision is to be our customers’ first choice for all of their gaming needs.
In our stores, online and in many digital arenas, we help customers learn about, play with, buy and download all their favourite gaming content.
The broadening appeal of video games means we must satisfy many different demands by offering customers a range of specialist services.
The acquisition of Gamestation in 2007 gave us a second popular brand. GAME appeals to the mass market customers and Gamestation to the core gamers.
But regardless of the type of customer – they all need outstanding service.
Video Games
Available payment methods
  • Maestro
  • MasterCard
  • PayPal
  • Visa
Games Stores Group Head Office is listed in the following categories:
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27 April 2016

What a joke take brand new xbox controller to game got 18 pound. all u gamers use eBay a lot more friendly and cheaper. Not even worth a star

Luke matthews

, 09 April 2016

On the phone for 1 hour plus 5 day no show quantum break game waiting for it

02 April 2016

Sent this via your Facebook messenger, has been read, but unfortunately no reply as yet, still not happy¿¿ ...... went to your Eastleigh store to purchase an Xbox Star Wars controller for our autistic son, and was helped by a very kind young male cashier, who understood that we may have to bring it back if he did not like it for whatever reason, also because of our sons meltdowns, we took out your 2 year insurance. Well as the controller is slightly smaller, as were the buttons, my son said that it did not feel right, and he'd rather have a black one with stickers! Well, if your aware of autism, then you know that there is no way trying to ask him to keep trying and to get used to it. So we were going to Southampton today 01/04/16, and promised him we will exchange it for a normal black 360 controller. Imagine my disgust whilst in the Southampton store being told that as the controller box had been (carefully) opened they will not let us exchange it for the higher priced one, (according to the store manager), as the box was opened, no exchange! Even with insurance they refused, and us explaining our circumstance regarding our son. Then told us to go back to Eastleigh, easier said than done with an autistic child. To which as its Autism Aware Month, maybe all your staff should try and understand as much as the chap in your Eastleigh store. I would like this resolved, before I look to take this further.

17 February 2016

Just had terrible customer service from Hempstead valley store, very poor personal hygiene, also returned a headset from a xbox one that I bought for my son at Xmas, he tried to tell me it's wear and tear, REALLY it is only 7 weeks old. Very very poor.

more than 6 months ago

Customer service is a joke please do not buy anything from this shop.I have phoned head office on numerous occasions still not been able to talk to anyone will be going to the local press with my story

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