Frank's Factory Flooring, Stockton-On-Tees

Address
Portrack Lane, Linden House
Postcode/City:
TS18 2PS Stockton-On-Tees
County:
Durham
Phone:
01642 672453 Call
Fax:
01865 407676
Website:
E-mail:
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Description

Choosing your carpet is just the first stage. Underlay and fitting play a big part in the process, and will determine how 'good' your carpet looks on your floor. Underlay can affect the life of your carpet and a badly fitted carpet can ruin even the highest quality flooring.
Which is why we only use professional fitters of the highest standard. All our fitters are reliable, friendly and efficient, the majority of them have worked with us for many years.
Our fitting teams are happy to handle any jobs, large or small, and will uplift your old carpet and move and replace furniture for a small additional charge.

Company description
As a family run business our reputation is very important to us, and that means customer service is a top priority, so we ensure, at every stage of your carpet buying process, that you receive the very best customer care.

We offer a free of charge professional measuring and planning service. We take care of all the details, which enables you to make the right decisions when purchasing you new flooring.

As a company we are very conscious of the negative effect fuel emissions have on the environment, so if you would prefer to help us reduce ours by bringing along your own measurements, we have provided a guide to assist you, and of course you are more than welcome to call us to help in any way.

Reviews

Franks
1 Stars

Franks carpets North Shields branch

17 August 2014

I bought stair carpet from Franks. The fitting was of very poor standard . It wasnt even finished off on some of the stairs. Over the next few months the carpet started to fray on the risers of the stairs . Some of it so bad you could see the backing of the carpet showing through. When the owner came out to look at it he was aggressive. He first told me that my carpet had no gaurantee. When I questioned that he said it had 12months but when I bought it it had a 2 year gaurantee. I showed him the damage and he refused to do a single thing about it. He actually said the carpet had suffered carpet abuse, seriously!!. All we do is walk on it if thats abuse we are guilty. His voice got louder and louder and the more I questioned him the nastier he became. I was very intimidated and he knew it. This was the actual owner we are talking about. Eventually I told him to p*** off out of my home. What a disgrace . So I am left with a rubbish carpet badly fitted and I got verbally abused for daring to complain. My advice is dont go to Franks they may be cheaper but they have no integrity . Go elsewhere even if you have to pay more. I will have to replace my whole stair carpet . They could have replaced the damaged treads for me at a fraction of what it will now cost me. Dont shop there. If you work hard for your money spend it in a decent shop with a good reputation and with integrity. Franks have none of that . They are an absolute joke. Thanks
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Mrs N
1 Stars

Poorly fitted carpet

25 March 2014

This is the second carpet fitted as the first was so badly damaged coming from the warehouse. On the carpet fitters second visit he torn a 2 inch piece in the carpet right by the threshold and even though it was report straight away FRANKS refuse to do anything about it. Manager avoids my calls and wont call me back. Disgraceful behaviour from the senior manager of the Sunderland store. AVOID BUYING FROM HERE.
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Mrs T
1 Stars

Aftersales are awful

08 May 2013

I agree wholeheartedly with the above reviewer. Our carpets were fitted badly, hanging out of the doorways, fitter did not fix them correctly even as a repair. Fitter, J*** from Sunderland, was 'too stressed' to come back and compay have evaded my calls for 7 months now... until I have found information of the directors... hmm...
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penny leck
1 Stars

failure to even reply

01 March 2013

Hi I have not heard from anyone about my email that I sent you . I am really upset that I actually trusted a salesman in Franks. I have shopped at Franks for years for my carpets and have never had course to complain. Your customer aftercare is appalling, that is if you actually have one. I have thought about it and would actually like to think that the salesman thought he was doing me a favour and didn't sell me the carpet knowing it was faulty and would be creased. I do feel that you should state on your remnants that they are not perfect so people buying them don't expect a perfect piece of carpet.
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