FAT BIRDS DONT FLY
3 out of 5 based on 15 review(s)
- 12, KINGS LYNN ROAD
PE36 5HP HUNSTANTON, ENG
Phone: +44 (0) 1485 535875
Fax: +44(0) 1282 698022
E-mail: Send messagewww.fatbirds.co.uk
Short profile:
Road Bikes, Mountain Bikes, Triathlon bikes, the fatbirds bike range Specialist UK Bike Shop Brands Van Nicholas, Sabbath, Bottecchia, Litespeed, kona, cinelli, bootleg, quintana roo, time, look, Ambrosio, Basso, profile design, titanium
Reviews
Yukon Frame
Colin Gregsonordered yukon frame. Staff said it was in stock and asked if I could receive 1 week early. Took day off to wait for frame (paid priority dispatch fee). Staff member failed to ensure item was dispatched the day before delivery and wasted a days leave waiting for frame since . Very disappointed with lack of communication between staff and departments within fatbirds
26/05/2012 00:28:03titanium framedescribed the product well, communicated well and took good care of the delivery.
SteveOFatbirds described the product well, communicated well (accurately and quickly) and took good care of the delivery (quick despatch and used signed for)..
25/05/2012 17:35:12Fatbirdsbrilliant service
Rolf A nice simple shopping experience, good prices and fast delivery included in the price. fatbirds again ;-)
15/05/2012 09:49:32brilliant serviceGreat Store, Used many times
Harry FeltwellLol, I have also had a email about this site from Fatbirds, looks like the have done a mailshot to all there customers... I don't even buy much from them! Saying that when I have brought from them there online prices have been awesome and I always get stuff the next day!
14/05/2012 18:18:18Fatbirdsbest price & Friendly
Steve SI have just had a email from the fatbirds team saying there are negative review about them here and they asked if I would like to comment.
I have only had one purchase with Fatbirds but it went swimmingly and the staff were very friendly and put up with me trying every shoe thay had! The price was great.... I understand they have new management now so perhaps things are much better now going on the below
14/05/2012 18:15:01fatbirds awesomeGreat, used for years
Dave JFatbirds have been my No 1 for many years now, I get a 1st rate service and super fast delivery... 99% of there stock is cheaper than anywhere else so it's a winner in my eyes!... I have read some of the below reviews and find them VERY hard to believe (espcially the guys complaining they were offerd items at cost or that a item was delivered but they wern't there to receive it... how can they complain)?
14/05/2012 17:35:03FatbirdsZero Stars - Very Poor
Nolan LewisI placed an order for a pair of Shimano M161 SPD shoes on the 16th December 2011 for £61.99.
I received an email from Ukmail customer services (Fat Birds mailing service) on Wednesday the 20th December saying that the shoes would be delivered that day to my delivery address (my office).
The shoes did not get delivered.
I called Fat Birds on Friday 30th December to inform them That I hadn't received my shoes; Fat Birds informed me that Ukmail had tried to deliver the shoes to my office but couldn't as I was not known at that address, this of course is utter nonsense. Why would I specifically state in my order that I wanted my goods delivered to an address I do not use?
I then arranged with Fat Birds to have the shoes delivered to my home address.
On January 3rd 2012 I received a phone call from Ukmail asking if I had received my shoes!
They informed my they couldn't find the parcel in their system and would continue searching.
Monday 9th January I called Fat Birds, they did not answer so I left a message with their voice mail to please call me back, they did not call me back.
I called a second time on the 9th January this time they answered so I asked when I would be getting my shoes and to tell them about the phone call I had received from Ukmail the previous week which, before hand, they knew nothing about. Fat Birds then told me they would chase up my order. I asked as it was now nearing a month since I placed the original order if they could send me another pair of shoes to speed things up as I was getting impatient, they said they didn't have any more in stock, the chap I spoke too was not rude but spoke to me with an attitude like he couldn't really be bothered.
I called Fat Birds again on January 10th to follow up on my order, again no one answered.
Later that same day Fat Birds called me apologising for not calling back the previous day and to inform me that Ukmail had lost the parcel. They then told me that the shoes I ordered were no longer available but a new version of them was that were more expensive. I asked if they could waver the difference or at least offer a discount or throw some freebies into the deal as compensation for the inconvenience caused but was told that wasn't possible and that I must pay the difference on the order!
Needless to say I cancelled the order and requested a refund. Again the attitude of the staff at Fat Birds I spoke to was one of couldn't care less.
I have since ordered the same shoes from R. for £67.46 hopefully I will get a better service for the extra few pounds.
10/01/2012 12:04:43Fat BirdsComments:
- Dave J:So you weren't there to collect the parcel and it's there fault???????? I think you might be at fault here buddy
Ms
Catherine LewisI ordered a Topeak pannier rack from them at the beginning of August, on the basis that they'd deliver within 7 days. 6 weeks later, I still haven't received it, as they are apparently out of stock (and, annoyingly, were even at the time of ordering). The staff seem polite when I phone them (as I have done a number of times now), but their customer service is dreadful - they should have offered me an alternative weeks ago. I was tempted on to the website by the cheap prices, but even those low prices will not tempt me to use fatbirdsdontfly again, sadly. A real shame, because they're clearly knowledgeable and have a real passion for what they do.
22/09/2011 14:21:43Woeful customer serviceComments:
- Dave J:errr they don't sell Topeak???
Disappointed
Sam AllenAfter finding a swimming wetsuit on the fatbirds website that according to the website was in stock for £169, I then rang up the shop to check that it was available. The man in the shop went away and checked to confirm it was in stock and put it aside for me.
I needed a wetsuit that day, as I had left mine in London. So I drove 30 miles to their shop to try it on and buy there and then.
When I got there I found that the wetsuit available was the display one. It had clearly been used as the display one for many years was almost completely warn through on one shoulder where it had been on a hanger, had been exposed to the sun, had a tear at the back and was in terrible condition. It fitted very well but there was no telling whether it would last for even one swim.
I explained my disappointment to the man who said he could order one in. He then suggested that perhaps I could get a "hefty discount" on the display wetsuit. So he spoke to the manager, who was within earshot. Without turning round from rearranging the shoe display, he said that I would be able to have it at cost price. The salesman then looked on the computer and found cost price to be £120. I could not justify paying that amount of money for a sub standard product.
So I left with nothing.
03/09/2011 20:31:50wetsuitComments:
- Dave J:So they offered you this at there cost??? This is as good as it gets!!! I know the guys at Fatbirds and use them all the time above any other bike store... I find this impossible to believe, the customer service there is crazy, I get looked after to the Nth with drinks, help, advise etc... They are super friendly guys!
bad experience
john mullinswould avoid these at all costs
i ordered some mtb shoes that were showing in stock. after 4 phone calls that i was told that the shoes were on the way i was then told that they were not in stock and they hadnt got a clue when they would be. this did not stop them from taking the money from my account.
09/06/2011 15:46:52bikes
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