by Fearnna on 24 October 2012
Thought we had found the perfect car which looked great in the photo, so travelled two hours to view it. It was standing on the hillside and was a lovely colour. We went into the entrance desk where the finance guy gave us the road plates to take it for a spin, great. We got into the vehicle and quickly realised the vehicle had been roughly treat by a mum with kids which was obvious. Bad scratch marks on the dash off their little feet, same on the back of the front passenger seat and marks on top of the dash from a hand bag. Anyway took it for a spin and drove lovely, couldn't fault it, but when we got back decided to take a closer look as you would. The rear alloy had been dragged along a rock and had been touched up with a sweeping brush and the lovely manicured nails and rings from mums hands were quite clearly evident on the tailgate handle in the form of horrendous scratches. With the two front tyres in need of changing within the next few hundred miles we decided we would just return the plates and go.
At the desk a nice fellow asked how we got on and eally should have just said oh not for us but instead decided just to tell him the faults in case he didn't know with the mass of vehicle out there he can't know every fault on every car, big mistake that was.
Beware these guys don't like you slagging their cars so if you are unsure of a vehicle turn around and walk away, underneath that thin sweet shell is bitterness. Was it because I was English?
It could have only been the owner because I would have complained but could see only a owner would get away with telling us our part ex was basically crap and not for him anyway, even though he offered us 5K for it a few breaths before our slagging of his motor.
But hey we got more for our motor on a much better vehicle anyway so he did us a favour, just a shame they couldn't do the right thing and present this particular car better, after all read their own self praising statement.
May be a one off but the worst car buying experience I have had, and I've had a lot. Three other garages said our Audi Avant was in great condition for the year and were happy to offer a good part ex deal on it, shows what these guys actually know.