CARPETRIGHT PLC - WOKING
- LION RETAIL PARK ORIENTAL ROAD
GU22 8BD WOKING, SURREY
Phone: 0844 248 5597
Fax: 0148-372-5129
www.carpetright.co.uk
Short profile:
We are committed to providing outstanding customer service by selling a comprehensive range of flooring products at the keenest prices, supported by excellent store staff and, where required, by organising a high quality carpet fitting service. Every aspect of our business affects customers directly or indirectly and so every member of staff has a responsibility to consider customers. We must see that our policies, systems and procedures are directed towards the customer getting the best possible service at all times.
Detailed description:
Carpetright offers a free home estimating service to ensure the correct amount of flooring is ordered and have experts at hand to advise on the suitability of the type of flooring depending on the room in the house and the anticipated wear and tear. Our sample service also enables customers to look at the different options within the comfort of the home. Our fully trained fitters are assessed through the Fitters’ Academy, giving customers the peace of mind that their flooring will be fitted professionally. The success of Carpetright has been built from an excellent combination of providing our customers with value for money and good customer service.
This strong foundation has enabled the business to continue to grow. We continue to look at new developments to improve our customer service and product range. The recent launch of our new website, which is now fully interactive, allows customers to research products from the convenience of their home and order direct.
There is a customer survey form on-line to help us continue to listen to our customers and to develop our products and services to satisfy the changing needs of our customers.
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