We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients’ service by delivering creative solutions to meet all of their contact centre needs. beCogent offer a diverse range of contact centre solutions, including fully outsourced partnerships, services to complement and support an in-house operation, short and long-term consultancy and project work.
We replicate these internally to become a true extension of their internal service. Relationships with our clients are built on a foundation of trust, transparency, knowledge and expertise. These qualities ensure their customers receive only the best attention. Our team of project and business managers are all experts in contact centre management and metrics.
They are involved from the first contact with potential new clients, through the scoping and pricing process and ongoing management of the account. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this.
These include Employer of the Year at the Orange National Business Awards for the UK and Employer of the Year and Business of The Year at the Orange National Business Awards For Scotland. We take time to understand our clients’ businesses, becoming fully immersed in their brand culture and values.