Azcari Adventure Centre, Dorking

1 Review
Azcari Adventure Centre
1 Curtis Rd
RH4 1DY Dorking


Azcari Adventure Centre in Dorking Surrey stocking Touratech Husqvarna Kriega Klim Rukka Venhill Uvex Satmap and offering Motorbike servicing repairs adventure preparation rider training guided trail rides and more.

Motorbike Servicing, Rukka, Motorbike Repairs, Husqvarna, Adventure, Rider Training, Uvex, Trail Riding, Satmap, Kriega, Azcari, Venhill, Touratech, Klim
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Martin Capel

Simple service gone wrong

, more than 6 months ago

Some very serious customer service issues need to be addressed by Azcari. As a customer I received no updates on the progress of a simple service and MOT which should have been completed in a couple of days. I called the company daily to request updates but only ever reached an answer phone and did not receive a single call back. In all it took two weeks of constant badgering to get my bike back as Azcari closed without notice leaving a note taped to the shop door saying they were away at a bike event. Azcari then closed for a further two weeks without any notice for a holiday and re-fit. I had to call the emergency break down line to get somebody to open the shop so that I could get my bike back. I will now have to take my bike to another shop to have the work completed. I live 10 minutes walk from Azcari but will now drive to another town to have service work done as I cannot trust returning my bike into the Azcari black hole. I really do believe in the value of local business and will use them whenever I can, so I am very sad to be writing something so negative. My hope is this review will be read by Azcari and they can learn from it. After all I understand the value of Service, as I am a head of Service so do this stuff for a living. Understand it is the simple things such as courtesy and updates to your customers Azcari that will keep your business afloat. Please address this before your customers disappear to somebody else who does.
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