26 May 2015
Brilliant service! There were two very helpful men who made sure it was a speedy process due to me not having much time available on the day, was seen to so quickly and served by a very kind man who was more than happy to help with my broken iPhone 6. Definitely recommend! Absolutely amazing customer service
01 July 2014
I went here with a technical issue on my MacBook Pro. The staff were very helpful- I was given an appointment with a technician on the 'Genius' bar within 15 minutes of arriving, and I was treated with complete respect at all times. The technician dealt with my issue- a malicious adware programme had attached itself to Safari- and although it took the assistance of two further colleagues and over an hour of their time, my issue was professionally dealt with and I left completely satisfied with the whole experience. The positive attitude of the staff in the face of a problem none had dealt with before was laudable, and I would not hesitate to recommend the work of these people to others. Oh, and it didn't cost me a penny. The work was not done under guarantee, and they didn't even ask me how long I'd had the Mac nor where I'd got it from. Now that is service for you.
Apple store employee
05 June 2014
Terrible attitude by a girl working at apple store Trafford centre. Rude, bad personal hygiene, insisted on invading my personal space to get her point across. No customer service qualities at all. Don't deserve jobs if they behave like this with customers after saying something would take 15 mins and actually took over 45 mins
Trafford centre genius bar
17 July 2012
Terrible service. Told me lies about the repair of my MacBook. Told me on 3 occasions they would call me at x time and never did. Been 2 weeks now and still not go my MacBook back. When you call they don't know who is dealing with the problem or "they are not in today". Avoid.
03 February 2012
The worst aftercare service I have ever experienced was at this particular store (Manchester) Time and time again I was lied to about when my iMac would be returned to me following repair. Also somewhat shocked on returning home to see that my iMac has been hit off a wall of knocked in some way. Apple products are exceptionally aesthetically pleasing. If you want to keep yours that way avoid having this store repair it.
21 September 2011
Some Apple staff from Trafford centre are very mean to some customers. Today, I went to apple Trafford centre genius bar regarding some issues on iPod touch. The genius guy could not give me much time for all of my problems so he referred me to another staff. The genius guy's service was satisfactory for me. I got help from really nice and kind staff for my macbook and iPod touch. Later on, I was updating my software for my iPod touch in the store, then, 2 apple staff who have seen me before came and talked to me, asked me what they could help. I was not holding onto them. I was just waiting for my update to complete. There, one of the managers came to me and told me not to ask his staff if I am not one to one member as they have to tidy up and help out the other customers. To be honest, I understand that they have to help out other customers too. However, I was not asking questions to the staff at that time, I was replying them when they came to talk to me while I was waiting for my software update to complete. That manager did not even know what was going on and telling me off. I think this is not a polite way to treat a customer. I am not happy with such kind of behaviour at all. I have spent over £2000 for macbook, iPod and iPhone. I have been a loyal customer to apple, however, I never got satisfactory help from apple Trafford staff. There are a few nice people there. It is impressive to meet nice staff, yet, it is very annoying to come across with mean staff like that manager. So, for future advice, if you'd like help from apple, just ring to apple customer service from Texas and Cork directly.
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