ANSABACK

Ansaback's clients range from sole traders to household names, including blue chip companies, TV advertised retailers and many well known charities. Our telephone answering services can provide any company with the kind of facilities usually available only to major corporations, at a fraction of the cost. We will answer your telephones in your company name whenever you are unable to do so - 24 hours a day, 7 days a week, 365 days a year.

As our contact centre has grown, so has the technology we use; CallScripter was developed in-house, as our unique, specialised software to individually handle all calls in and out of Ansaback. CallScripter is now sold throughout the UK and internationally, handling many millions of calls worldwide.

Based upon Microsoft standard technology CallScripter allows easy integration with 3rd party contact centre applications. It effectively guides the operator through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the correct format, at the right location. Reports can be quickly delivered in a variety of formats, including automatic generation of letters, faxes, e-mails and SMS messages. All reports can be scheduled to run at set times and delivered automatically.

CallScripter allows Ansaback to facilitate rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns for each and every one of our customers.

Our goal is to achieve excellence through providing quality telephone services, using the proficiency of each individual member of staff.