ALAN JOY WINDOWS
3 out of 5 based on 2 review(s)
- 541 OUTMARSH, SEMINGTON
BA14 6JX TROWBRIDGE, WILTSHIRE
Phone: 01225 703000
Fax: 01225 791291
E-mail: Send messagewww.alanjoywindows.co.uk
Short profile:
Alan Joy Windows is well established as one of the area's leading suppliers of new windows, doors and conservatories
Reviews
Mr
MonksAlan Joy fitted four windows in the kitchen. The quality of product is good, the fitted was done efficiently, and the price is competitive. The local firm did a very good job
08/08/2011 13:46:13double glazing windows alan joyMs
Very UnhappyWe can only suggest you think twice before using this company, be careful and do your homework, if you want quality beware. If you want to be treated as a valued customer this may not be the firm for you.
We used Alan Joy to replace the windows in our house, we chose Alan Joy because neighbours opposite had used them a few years ago, not only did their windows look really nice but they also appeared to be top quality.
We had a number of quotes prior to choosing Alan Joy but made our decision based on the work we had seen and on negotiating a good price. We also wanted to use a local firm for the work as we felt it important to support local business. We did get quite a few phone calls and emails soliciting for the work from Alan Joy but just put this down to the financial climate.
What we didn't realise when we were negotiating on the price was the fact that as Alan Joy agreed to price reductions they were also reducing the quality and appearance of the windows. For example to quality of the frosted glass and more particularly the quality of the glass in the front door was very basic with no real choice of design, although this wasn't what we wanted we decided that this would just about be acceptable in overall scheme of things.
We had Georgian Bars fitted, our original windows had a curve in them but Alan Joy did not do this, once again we accepted this, hindsight now shows that these were a couple of warning signs that we should have heeded.
Initially things went well with a speedy and clean fitting service, however, once fitted there have been significant problems with the windows, the level of service offered by Alan Joy has been awful and distressing.
We had Georgian Bars put in the windows at the front of the house, not one of the bars match in height making the whole appearance of the windows look shoddy. There are three windows across all the main windows, none of these match in height which makes the windows look cheap. There is some slight damage to the front door as well.
The real problems have happened once these issues have come to light and we are trying to negotiate with Alan Joy, the attitude has been appalling and arrogant to say the least, when we said we would have to take the matter further we were told 'Good luck with that' and that seems to encompass the attitude toward the customer. I have asked repeatedly for things to be put officially in writing and to deal with a member of staff at a higher level within the company, this has been ignored or rejected.
Alan Joy knew that we wanted quality windows and that we liked the fit of the windows in the house opposite. What they have done is not only to provide windows that are unacceptable with Georgian Bars all at different heights but they have also fitted windows that do not match in height giving an overall appearance of being cheap. Alan Joy have agreed to replace the glass so that the bars do at least match but have refused to do anything about the height of the windows, if we want that put right we have to pay them a further £900.
Of course, the cost of replacement windows is not cheap and we will not be able to replace them again in a hurry so it looks very much as if we are left with windows that we are very unhappy with and a service that has been nothing like the service promised. To say we are truly disappointed in a company that we believed were a trusted and reliable company is an understatement.
We simply cannot recommend Alan Joy windows and can only suggest that if you are thinking of using them be very, very careful and make sure you get a very detailed spec before going ahead. We have no way of knowing about the actual quality of the windows but our fear is that they are not of the same quality that other firms would have provided.
What we do know now is that if you have a problem with Alan Joy you will not be treated a a valued customer, if our experience is anything to go by you will be treated with contempt, arrogance and rudeness. They also seem to claim that everything you say is untrue and that all the issues are your own fault. This really is unacceptable when you are a customer spending thousands with the company. All we can say is that Alan Joy do not appear to care about their customers once they have secured that sale.
Should have gone to elsewhere... a very expensive lesson learnedhttp://www.cylex-uk.co.uk/images/rating/star1.jpg
08/04/2011 12:32:21Alan Joy Windows Melksham
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