Reviews of Arc Property Solicitors
more than 6 months ago
This company has ceased trading following intervention by the SRA. I am only aware of this having received a letter from HMRC. My experience in 2011 was identical to many of the negative reviewers comments regarding the 'service' provided by this firm. In 2006 I used a similar non-traditional legal firm for a sale and purchase. The process could not have been better; hence my attraction to ARC. With ARC, process started well enough but quickly went downhill. They were keen to introduce me to and enroll me into a scheme for minimising liabiliity to SDLT. Such avoidance has usually been targeted at people higher up the property chain where savings can be £000s. My liability was in the 1% band and I soon decided the potential saving was not worth the risk when the quality and efficiency of their conveyancing began to show through. I'll not repeat the catalogue of failings; suffice it to say I did invoke the Ombudsman Service. ARC caused me and others involved in my sale and purchase considerable grief and anxiety. I am not surprised and actually feel quite vindicated that the SRA has closed this firm down. Former clients may want to check their paper and electronic files relating to ARC. We were warned that HMRC would probably not come along later seeking to recover SDLT; but they might. It looks like that may well be their intention as they refer to many SDLT Returns that they have to examine. Next time, although it may well cost more, I'll go back to a local, recommended solicitor.
MarceeThompson, more than 6 months ago
THEY HAVE CEASED TRADING AND KEPT ALL YOUR MONEY! I KNOW AS I WAS SACKED BY THEM ALONG WITH MANY OTHERS
by Ben79 more than 6 months ago
Well, why doesn't this surprise me. So that's the final nail in the coffin then, I lost my dream house 2 weeks ago, and now I'm going to lose all the money this company has of mine. I've never felt so betrayed by a company in my life, how can they play with people lives like this. I sincerely hope people get jail time for this scam.
Peter Westbrook, more than 6 months ago
Word is they have ceased trading
more than 6 months ago
Well, unlike most of what I have read on here my experiance wasn't too bad, our handler was a very pleasant young lady who we contacted by phone several times and by e-mail many more times, all this happened in june of this year. I visited ther offices three times as it was much quicker and safer than posting documents and on evey occasion we were promptly dealt with, on two occasions we just turned up unanounced and were seen. Now after completion,which only took 4 weeks,( I had to pay extra) as it was an auction purchase, I am still though awaiting the deeds or whatever passes for this these days and also a refund, luckily of only £144 for indemnity insurance I neither wanted or needed, I have tried to contact them by phone, line either goes dead or just rings and rings, and by e-mail, either get undeliverable notification or no reply depending who messages sent to. Will I use again? don't think I will be able to, guess they'er either going or gone, but even if not, no, I will stick to a local solicitor, it will be worth the extra. By the way the fees, I was quoted £299, I ended up paying over £1100, but this did include search fees and a fee to get the work completed within four weeks.
#where are they?
Ben79, more than 6 months ago
I cannot begin to explain the stress that has been involved in dealing with this company. I was stupid enough to take them on for a sale / purchase where I didn't check in detail online reviews. Due to their total incompetence we lost the sellers of our new house, they continually failed to answer the phone or reply to any emails. When any work was done it was wrong, and on more than 1 occasion I received other peoples documents. They just dont care how much stress they are putting you though. My utter hated for this company is at a level I didn’t think possible. I had 3 case handlers for my move, and each time a new one got it, it was back to square 1, with the same questions, and another 6-8 week lead time on it. I was sucked into using these with their fake testimonials on the website, and friendly sales staff who were all very happy to take the search money. All I can thank is that I didn’t get to the point where they had the equity from my sale as I think I would have been close to driving to their offices. DO NOT USE THIS COMPANY. They are a bunch of cowboys.
#Disgrace terrible awful cowboys