west london colonics - News, articles and cooperation

News

the latest client review ( 30 6 14)

30/06/2014

Unforunately the client had difficultly  logging onyto cylex to post their review as can be seen from their e mail to WLC

E mail from client 30-6-14

Dear julia
I have just spent over an hour trying over and over at least 10 times to register( on cylex), log in without success. I just can't deal with these passwords, etc.
I'm totally stressed out and have given up, so am sending you my review via email separately.
Ang-Ang (not real name)


Review of WLC

I discovered Andreas Moritz's ener-chi.com web-site where he describes a holistic approach to taking responsibility for one s health, and in particular - the AMAZING LIVER AND GALLBLADDER FLUSH -which has to be done in conjunction with colonics before and after each flush.
After some research I found the WLC reviews from clients very helpful in making my choice of clinic and I liked the way Julia took the time to respond to every reviewer.
I was nervous about having the colonics but Julia was  reassuring and her warm, positive personality put me at ease. After the initial appointment she recommended a course of 10 sessions.
She is very  professional and takes pride and care in what she does and
I would absolutely recommend her to anyone wanting to do colon hydrotherapy.

Ang-Ang (not real name); Multiple visits April- July 2014 (continuing client)

here are the latest client reviews posted on West London Colonics Wahanda business page

02/06/2014

 

As at the 1st June 2014, our Wahanda business page which is our primary collection point for client reviews  has 52 reviews , ie 8% of our clients post reviews, a good  enough rate to assure that reviews are giving an accurate representation of our service, and of client experience. 

Is 8% a good rate? Well Amazon scores .0.01% as a conversion rate of total users to  reviewers!

The two reviews below are hot off the site as at end of May2014.

May 2014 

client review 
I had wanted to try hydrocolonic therapy for years so finally I did my research and found Julia at West London Colonic.
When I first went for a treatment I was very nervous and unsure but I straight away felt relaxed as Julia is very friendly and trustworthy person and has great passion for her job.
The treatment room was warm and cosy with relaxing music in the background. I felt I was in good hands all the time.
I highly recommend WLC services. Thank you Julia 

solla80 visited May 2014




client review 
My aim was and still is to get my body into balance, years of nutritional starvation, sleep deprivation, stress, emotional and physical abuse and everything else that goes with having fun in your youtrh started to take its toll on me in my early 30's, the importance of the Liver and Colon only came to my attention 2 years ago after reading several books. It all was leading to one thing, Colonics was the way forward, a very natural yet effective treatment which was quite common before the use of modern day antibiotics, I wanted to go back to basics, Julia listens to you, works with you on your goals, offers suggestions, advice and appointments at times to suit, the whole experience is pleasant, and I feel it's an integral part of achieving any health and fitness goal.

back2basics visited May 2014 
 

case studies

24/05/2014

1.Bloating / gas case study

Here is a interesting, educational post by my ARCH colleagueLinda Booth, a expert colon hydrotherapist who is always generous in sharing her knowledge.

"I've just had a 43 year old male in the Clinic today, let's call him Mr. X, for digestive health assessment and colonic hydrotherapy treatment.

Symptoms: smelly flatulence and bloating, and he has no idea why. He's been to see his GP and to see several different therapists, but they haven't been able to pinpont the cause.

I picked it up within 2 minutes of reading the health questionnaire I asked him to complete. I always ask for a full list of any medications taken currently, and in the past (if they can remember). It transpires that Mr X has been taking the proton pump inhibitor, Lanzaprozole at 15mg per day, for 10 years! He's taking this because he suffers with acid reflux.

However, there's a trade off here because although the acid reducing medication will help prevent the contents of his stomach and hydrochloric acid from migrating out of his stomach and up the oesophagus, his stomach acid will be ZERO! We know it's important to stop the acid getting into the oesophagus because it can lead to cancer, but what do we do about the effect the medication is having on the intestines and digestion.

We need stomach acid to help break-down and digest proteins. Acid is also important to enable absorption and assimilation of nutrients. On top of that, the acid acts as a neutraliser to any bacteria, virus, parasite or other pathogen trying to get into the body, via the mouth.

Mr. X has very smelly gas, and bloated intestines due to inflammation in this small intestines. I've tweaked his diet a little, asking him to avoid alcohol, for the time being, tomatoes, anything from the onion family, and anything spicy. Introduce some pineapple and papaya into his diet as these contain natural digestive enzymes, and put a few books or boards under the feet at the head of the bed, so the acid isn't pouring out of his stomach when he's asleep. It's important not to sleep flat in bed, especially if you have reflux. I've also recommended a daily probiotic and some digestive enzymes.

It's important not to stop taking acid-reducing medication, as this can cause reflux-rebound, where acid just pours into the oesophagus and into the throat. It has to be a gradual withdrawal of the medication, incorporating some gentle, natural digestive enzymes instead."

2.Working to change long term eliminative issues in a youngster

I like to share the success stories of other colon hydrotherapists doing great work ; here is a snippet from a profile of GAYNOR THOMASON who is based in Manchester.
I especially like her description of how she got rapport with the young girl. So cool. And the trust she gained ( and earned) would have been important in getting over the hump of the painful sessions.
In Gaynors’ words now:
‘One of my greatest successes has been with a young lady of 12 years old who had been taking laxatives since the age of two! Her doctors and consultants said that her anal passage must be slightly malformed- too small to pass good stools. She would be on laxatives for life but her mother thought otherwise. When she contacted me and made her appointment I made sure not to wear my tunic and tried to wear something a girl of her age could relate to so after the initial form filling in we talked about my leopard skin leggings and Primani!!
Ice broken, trust gained immediately. It was a painful couple of sessions for her initially but with the advice on probiotics and nutrition, regular colonics and exercise she is now a normal healthy 'poo-ing' young lady. Job done. Galina (Imrie ) continues to be a great fountain of knowledge and is supportive. Her advice helped to make the story such a great success.’
[Note-Responsible treatment: colon hydrotherapy for a 'minor 'requires ' a letter of referral' from their GP, consultant or health care specialist.& the minor is at all times accompanied by a parent / guardian.]

Articles

Valuable results

17/09/2014


Value is a powerful concept in health. Better and bigger than price.
The fundamental goal of holistic healthcare is to increase value.

Two questions arise
1) Who defines value?

2) Who creates value?

(1) Results that matter are those the client says matter. Let clients define value. Measure those outcomes, measure client experience as well as ‘how the client does functionally’. Clients do not draw analytical distinctions between process vs outcome or experience of care vs its results. Experience is a fundamental dimension of quality. A bad Colon hydrotherapy experience, ie unnecessarily unpleasant, is a bad outcome, even if functional results seem positive.

Increasing episodes of feeling good is a good outcome and, one might argue, the only outcome that matters for someone who can’t point to functional, organic problems but knows for sure that they are not feeling well.

(2) Who creates value for the client?. It’s co-created, not unilateral.

Well informed clients are engaged in their treatment; engaged clients make informed choices.

People equipped to manage their own health conditions stay healthier and have a better quality of life. Knowledgeable clients are in apposition to extract greater value from their colon hydrotherapy treatments.

CANI constant And Neverending Improvement ( Part 3)

12/08/2014

Furter emails sent to WW, content is self explanatory. 

Dear WW,
I hope you are well; not having heard further from you, I wanted again to sincerely thank you for your feedback so far.
Please feel free to contact me, without obligation, if you think I can help or advise on any holistic health -related topic. With my very best wishes for your health & wellbeing.
Warm Regards
Julia Rhodes

Dear WW,
I hope you are well.  I am just following up on my earlier e mails.


When we receive constructive feedback about our services we take it very seriously as it helps us shape ongoing  improvements.
CANI – Constant And Neverending Improvement is a motto that propels us forward. We are always open to listen and learn.  Feedback is a positive thing; the personal development coach, Tony Robbins, in his inimitable way calls it “the breakfast of champions”.


We will always report back to anyone who gives us feedback with a 'You said, We did' e mail. It’s how we acknowledge you and tell you the improvements we have made at your suggestion.Of course sometimes we are unable to act on suggestions, but we will always tell you what we have done.
It's the reason I am writing -just to ask if you are able expand on some of the points you made in your first e mail. Most people who write to any business about things they are not happy with want the business to make improvements; they are not against the business itself. I am sure that is so with you, so I very much look forward to your further comments.  It can be the form of e-mailed comments or a publicly posted review on Wahanda.


At the same time, I am conscious you may have decided that you have no continuing interest in WLC or in colonics. And you might prefer not to comment further. If this is the case, of course, I wouldn't want to trouble you further. 

Just let me know by sending me back an e mail with " unsubscribe " in the e mail header.
In any event, you have my sincere  thanks for interacting with us so far; and our best wishes for your continuing health & wellbeing.
Warm Wishes
Julia Rhodes

No man is an Island

28/07/2014

“No man is an island” said John Donne.

Neither are the systems in a single human being separate, disconnected, isolated, unaffected by our emotions and our thoughts. No. Body Mind and Spirit are one indivisible unit.
When we feel stressed, we might get a headache or an upset tummy. We might feel our heart racing or notice other physiological disturbances when we are feeling anxious. We might notice that we are more susceptible to viruses when we have been pushing ourselves too much and not had the time or resources to look after ourselves. Or we may observe that after an emotional upset, there’s a visceral physical response as a consequence of internal imbalance.
Colon hydro therapy is a holistic treatment meaning it operates at multiple levels of the multi dimensional human being.

Constant and Neverending Improvement ( pt2) A sincere invitation for you to review us

28/07/2014

Following on from the  e- mail featured in part 1 of this article (, ie the previous post ) , We wrote again to WW( not real initials) as follows:

Subject: Hi WW, A sincere invitation for you to review us
Date: 27-07-2014 10:13
From: West London Colonics 
To: WW

Dear W,

I hope you are well.  Just following up on my earlier e mail.

I confess I am on a mission to serve people with colon hydro therapy. When folk sign on as clients I go further in connecting with them than perhaps other clinics do. You'll find WLC quick to connect and slow to break. Some of our clients may like that about us, others may not. But that's how we are!

In view of the fact that your first treatment with WLC wasn't as you'd have wished, I making a special priced offer to for you to return and have another treatment for X pounds (instead of 69 pounds). I hope you may consider using it  to restart your colonics- which in my admittedly biased view- will help with candida. (It's easy to let what is useful to us  grind to a halt. Its called Psychological Resistance, and speaking for and about myself, I find it comes up in me when I am on the threshold of a significant change -all sorts of things seem to come up to derail it!)

See attached articles that have some relevance.

If you choose not to return to us, I would still encourage you not to give  up on these treatments . Go have them with someone who is knowledgeable ( i.e. not a spa type set-up). But i sincerely hope you will return. 

The other thing is about Reviews (- notice, I don't call them Testimonials.) We request folk to review us on the basis of their experience with us just as it was, without rose tinting the experience. We think what's valuable for others thinking about these treatments for themselves is they have a wide spectrum of previous users experience to draw upon.

That's why, despite your poor first impressions about WLC, I still would be happy if you will consider reviewing us. And if appropriate, incorporating your views of how you felt we dealt with your situation, and concerns. Please tell it as it is from your point of view.

Ofcourse, I know that all the conventional wisdom about client reviews is to ask for them only  when  a business knows the client  definitely had a uniformly positive experience… Well, we think its wrong to cherry pick, that does a disservice to readers of the reviews. First & foremost we think that the loyalty of a client who writes reviews must be to future potential users of the service -not to the business.

So please do post review saying what you didn't like ( what we should Do Differently) and also perhaps what you liked (What Works Well).

Well anyhows, that's it from me.

Do act if it feels right; book a follow-up treatment and write a review; do either or preferably do both!

Warm Regards

Julia Rhodes
West London Colonics
 

Constant and Never Ending improvement How clients help us with feedback

26/07/2014

In West London Colonics’ book, every client who takes the trouble to give us critical feedback is a supporter. Just as much as every client that gives us positive feedback. They are a supporter because their intention is to be helpful, not unkind. They want to support us to be the best we can be, to give us the information we need, the perspective & understanding we need, to improve.

This is self evidently the case with recent feedback we received by e mail, which we reproduce in its entirety (hiding only the name of the sender). She was courteous enough to write to us privately, indication indeed that she did not want to publicly criticise us. Well, so far as we are concerned she is a true friend in that she is prepared to throw a challenge at us, rather than simply turn away. We love it when clients engage with us even when they tell us things we might not want to hear.
This is what she had to say.

*

[On 25-07-2014 11:16, WW (not real initials) wrote:]
“Hi Julia

I do really appreciate your emails.

However the reason I don’t want to post review is that I had a very bad experience with West London Colonics.

Bad location, not nice room (like in hospital), broken machine, not resultative treatment and extra charging, boring sales pitch of probiotics etc.

Many thanks

Regards
W”

A short e-mail, with an unmistakable message. We hadn’t got it right for her. It got us thinking. We needed further information. And also we needed to clarify things we had obviously not communicated very well at the time. So we ( ie Julia ) responded as follows:

Dear W,
I really appreciate the honesty of your feedback. And also your consideration in telling me directly about it first.
We shall be looking very seriously at your feedback, because if you had the experience you reported others may have too.
What can we do about it? The first step is to give as detailed a response as possible, without being defensive, but really focused on what we can learn. So we can improve.
So, if you are willing I would like to ask some further questions, and offer some comments, so I can pinpoint where the problems are a bit more specifically. And also offer a little amplification where necessary.
• Bad location - Is it area (Northolt) that’s the problem, or its location in a residential area? Walking distance from tube? Not clear directions ? { based on your feedback, we will post pictures/ images/ photos, and perhaps a videoed walk through of the route.

• not nice room (like in hospital)- do you mean that the treatment room is like a hospital (i.e. clinical feel), not warm & friendly enough? Again, one thing we can do is to post some images of the clinic so prospective clients can see what its like.

• broken machine - I think you may be referring to the fact that the machine piping got blocked. The machine is not faulty but very occasionally the size or hardness of stools can temporally block it, and it then needs clearing. This issue comes up with all makes of colonic machines, from time to time. Even top of the range machines like the one we have in our clinic. All Colon Hydro therapists will have encountered this experience in their practice. If and when it happens, it’s usually with first time clients, not in repeat sessions. Typically, clients do not have repetition of this experience in subsequent colonics because the stools are softened by the hydration from the initial colonic.


• Note that the colon is a muscle, and responds to exercise like any other muscle resulting in improved tone and function. Many people have a sluggish colon, and a colonic can be used to help tone the colon muscle rather like an internal exercise regimen. The rule of thumb is that: One good colonic is worth many regular bowel movements, so it’s a super charged release. When there is persistent build-up of stool, it decreases the muscular action of the colon, and results in hardened stool. This sometimes needs a lot of hydration to release it. [That’s why in this sort of situation, a single colonic is unlikely to be enough]. Once a series of colonics is completed, the colon will begin to function like Mother Nature intended.

not resultative treatment- I take from this that it didn't achieve your expectation. From your notes, actually you had a effective therapeutic treatment in that you were releasing well and needed extra time because of how well you were releasing. See also the points immediately above. Also , as background see the attached info sheet. (I have clearly not explained what a single colonic can and cannot do well enough, so I apologise. (The info sheets and other info here tries to explain further without, I hope, seeming defensive on my part.)

and extra charging- for the extra time? it was 15 minutes, I charged for 10 minutes. Do you have a suggestion for how I could have dealt with this in such a way as not to alienate you? The treatment is a time-based treatment, and WLCs introductory price is low compared to like-for-like competitors. With colonics, it is standard practice to have an hour long session length, and I try to make it go as far as it can, by getting clients to fill in questionnaires ahead of time, etc. I also have a telecom with clients before the first session, not all clinics do this. Did you find the fact I charged for part of the extra time made the overall offer seem less good value for money in your view?

• boring sales pitch of probiotics - Ok, I should make sure clients have an interest in this before talking about it. And I will in future. Thank you. My intent was to be informational , but I obviously got the tone, and perhaps content, wrong{ Probiotics, by the way, are the only products we stock, because its usually helpful as a support with colonics. We don't pitch any other products because we are offering a specialist service}

Comparison of WLC with others: Are you comparing WLC with any other colonics clinic? If you have experience of them, how are they better on the above, or other points?

Warm Regards
Julia

empathy

21/07/2014

Did you know the word “empathy” itself is new, absent even in the 1971 edition of the Oxford English Dictionary? Isn’t that extraordinary!
Here’s my point of view: whereas previously an alternative health practioner may have been expected to possess intelligence ( expressed as technical knowhow ) and integrity ( trustworthiness in acting in their clients best interests) in good measure, now  a third requirement, empathy (a capacity to resonate with the clients life challenges) , has risen to equal if not greater importance.

Post colonic treatment- what do you do Do you remember ( Aftercare Instructional Process.)

20/07/2014


You’ve told your story during the consultation. Your colon hydrotherapist gets it. You’ve had your on-table treatment. Time for the short post-treatment discussion. In conjunction with you, she formulates a plan to build on the progress made in the session. You’ve been engaged in the treatment plan dialogue. Plenty has been said.

Now: Do you remember what you need to do after the treatment?

This isn’t a trick question. A 1996 study at the Mayo Clinic showed that people going to doctors remember less than half of what medics tell them during office visits. Of course, colon hydrotherapy is a holistic health not medical intervention, but part of the service is providing aftercare instructions.
As for me , as a colon hydrotherapist,I am always conscious that I might end up providing a lot of information. It could be overwhelming, because I might say it too quickly (because I am familiar with the information,) but it might be the first time clients hear it.

I often repeat similar lifestyle recommendations: drink more water, Eat fresh food, more vegetables, stop smoking, lose weight, have probiotics, consider a fruit fast, consider fruit/veggie juices, have tests for parasites. There can be a lot to say. Perhaps I give too much information.

That’s why I give written after care sheets especially after a first treatment. And I will often follow up with an e-mail.
After all it is important you know what you need to do.
First of all, what works well (WW) – what you are already doing , but perhaps can do more of.
And also what to Do Differently (DD)
Also is it clear to you what the Treatment principles ( TP) are? Do you need to rest to get better? Stop unhealthy habits? Are you starting probiotics or changing strains of them? Do you know how to take them for best effect? Do you need to see a medic for tests? Do you need to attend any preventive health classes? Do you need to exercise more? What are your treatment goals and plans?
When should you return for further treatments? Do you return in a few days, weeks, months, or a half year for a follow up visit? Whats the best way to make the appointment? What signs or symptoms should you look out for which would indicate a need for treatments sooner?
These are just some relevant aspects of the Aftercare Instructional Process.

Ultimately the true value of colonic treatments lies in what happens afer the session/ in between sessions- thats where you , the client , is spending their life!

Candida and other yeast infections

17/07/2014

 

Yeast infection ( popularly called Candida, Monilia or Thrush, which in fact are types of infections ) is a very common condition. ( Three out of four women develop it at some point).
Many people regard candida infection as a ‘on the surface’ problem  treatable with creams and antibiotics; few are aware of its potentially risky complications if it becomes systemic ( meaning if it infiltrates the overall body system).                                                             Paradoxically going to doctors might not help as much as one hopes if they prescribe antibiotics (the recent publicity about the reduced effectiveness of antibiotics points to one reason why this is so).  Another reason that doctors ( particularly those solely focusing on drug intake as a remedial) may not be so effective is that Candida is a lifestyle condition. Its better to find out the causal factors and do something about them.  Symptomatic treatment gives relief in the short term (possibly ) but leaves the larger problem unaddressed.

To effectively overcome candida infection, you need to be aware of the real cause of yeast infection and be able to identify its symptoms. You need to know how to self-test and diagnose, learn about the dietary principles needed to maintain a candida free environment and about the complementary treatments that will help you deal with the negative effects and complications. For a while it’s a major part-time job, one you have to embrace in addition to your day job!

About the importance of Likeability

15/07/2014


In general, all of us like to spend our time with people who we like whether in social, business or therapeutic settings. Meaning you and I are more likely to be influenced by someone whose company we enjoy rather than someone we dislike. Not brain science, is it? Think back to the most influential teachers you had- the ones who made a positive impression on you. Chances are that at some level you liked them or at the very least liked what they stood for.
There are 3 main aspects to likability. [SGC: similarity, generosity, cooperative.

(1) We tend to like people who are similar to us.

(2) We like people who  are generous-spirited ( for example with  compliment/ feedback; cheerleaders for us ).

(3) We like people who cooperate (support, help) with us.

Holding the space for high , positive client expectations

13/07/2014

A campaign may get someone to try a product once, but WLCs goal is to get clients to buy it on autopilot. [The definition of a strong brand is that its purchase is habituated.] The quick win of a campaign (surge in quantity of client numbers) must be matched by the sustainable win of branding (surge in quality of clients).
The success of marketing via business directories is also strongly dependent on introducing our suggested health strategy into people’s existing habits. The next step is getting people to adopt colonic treatments as a viable strategy in their daily lives. The best content in the world would still fail if  we don’t understand our prospective clients (habituated) information sources, media usage, and user habits. (eg time of day /occasion.)
Coveys wonderful paradigm : Seek first to understand then to be understood , applies.
However, data scientists tell us that  analytics reveal people don’t really know what they want until they buy it. So the seeking to understand has an element of “trial & error “about it. What people know about themselves is often buried in their unconscious and subconscious repertoire of thoughts and feelings.
Outstanding client service and consistent preparation of a high quality service depends on relating to clients at this level just as much as at their conscious levels of beingness. I presuppose that when folk come to colon hydrotherapy a part of their psyche is deeply curious about what the treatments might do for them at multiple levels of their being. The treatments are not for the benefit of the conscious mind but for the unconscious/ subconscious.
The Rosenthal effect says that a teachers expectation plays some part ( even a major part ) in shaping results. So too a colon hydrotherapists! My role in this regard is hold a space for the client to BE. And to the extent that I hold expectations, to hold high ones ( ie positive ones ) on behalf of the client without imposing my world view on them.

The road to health is paved with good intestines."

02/07/2014

 The Naturopathic Doctor, Gloria Gilbere, has said: "The road to health is paved with good intestines."                     Why should you trust your colon to West London Colonics, rather than another clinic? Whilst we have our own ideas about this, however it’s much better to let our clients speak for us………

What our clients have said

At last count we had 56 feedback comments (mostly  on Wahanda), a sufficient number to allow prospective clients to get a representative sense of our service ethos. Some stats:30 of these reviews were posted in the last 9 months. 41 reviews are Five star reviews ; 12 are Four star, and 3 are Three star or lower. We average around 3 client reviews a month. Around 8% of our total client base (of approx 700) have posted reviews.  ALL client reviews for WLC relate solely to colon hydrotherapy services. If thats what you are looking for, then these reviews are 100% relevant.

The very latest client review 

E mail from client 30-6-14 /1-7-14: "Dear julia, I have just spent over an hour trying over and over at least 10 times to register (on Wahanda), log in without success. I just can't deal with these passwords, etc. I'm  stressed out and have given up, so am sending you my review via email separately. I think the problem is more to do with me and computers not getting on - rather than the site.
You have my permission to post my review anonymously -without my details". :Ang-Ang (not real name)

Directly quoted Review of WLC:"I discovered Andreas Moritz's ener-chi.com web-site where he describes a holistic approach to taking responsibility for one s health, and in particular - the AMAZING LIVER AND GALLBLADDER FLUSH -which has to be done in conjunction with colonics before and after each flush. After some research I found the WLC reviews from clients very helpful in making my choice of clinic and I liked the way Julia took the time to respond to every reviewer. I was nervous about having the colonics but Julia was reassuring and her warm, positive personality put me at ease. After the initial appointment she recommended a course of 10 sessions. She is very professional and takes pride and care in what she does and I would absolutely recommend her to anyone wanting to do colon hydrotherapy."Ang-Ang (not real name); Multiple visits April- July 2014 (continuing client)

What has changed and what hasn’t in the practice of colon hydro therapy

17/06/2014

 

The basic concepts of the science of colon hydrotherapy has not changed much  since the time that Mae West used it, in the 1960 s and !970s.Thats what one would expect when the fundamentals of the approach are fundamentally sound.  Remember, colon hydro therapy is simple an extension of the practice of enemas which is recorded in antiquity.
[Just as an example- the Ebers Papyrus (14th century BC) prescribes internal cleansing (enemas) for around twenty stomach and intestinal disorders.]
However, what has been improved is the colonic hydrotherapy equipment. In Contintental Europe, German manufactured equipment is widely acknowledged as the best in the market. It  incorporates temperature-controlled water mixing and back flow prevention valves, plus pressure and temperature sensors, and built-in chemical sanitising units. Water purification is a routine feature now.
And of course no reputable colon hydro –therapist would do any thing other than use  disposable single-use tubes, and speculums, the gold standard for cleanliness & sterility.

You are seen as ‘added value’ by positioning yourself.

15/06/2014


This is a kind of differentiation. I am not just another colon hydrotherapist, I am ColonWhisperer!
I think any Professional should aim to be increase their appeal by becoming an expert in the field. Keeping up professional development is one part of this, also it’s important to get recognition by becoming a ‘writer’, first of all on blogs wherever one can( eg the business directories) and then perhaps for the local paper on my particular therapy.
Another way is to treat someone famous (I have done, but absolutely respect client confidentiality). That appeals to some clients, because it’s a sort of endorsement.
My preferred way is to do ongoing research on the subjective efficacy of treatments. Which is why I write up anecdotal case studies.

Client modesty during treatments

14/06/2014


A colon hydrotherapy colleague at the well regarded health centre,  Obsidian in Spain consulted me  with a query as follows:

“I am just wondering what you use for client modesty during treatments? We have hospital gowns we are looking to replace and was wondering if you knew of something less clinical and more up to date. I saw on the video on your site they used a type of wrap around skirt? Any tips would be greatly appreciated.”

I am always interested in sharing good practice with colleagues. I responded as follows:

Re ‘client modesty’ I personally have found that the combination of the gown and a small blanket work best.   Clients seem to like the proper cotton gowns and with a small blanket to cover the legs and lower abdomen. "Dignity is preserved at all times" and clients are warm and feel safe. I only expose the abdomen for the initial palpation pre- colonic and if I am doing a pre treatment abdominal massage, otherwise they are completely covered at all times.
I have preferred to use throw-type blankets as wraps,  used in conjunction with the gowns. They are made of that wonderful soft fleecy material that are washable and dry really quickly, and therefore are very sanitary. (I use the ones from Ikea and though they are quite large I just cut them in half.)
Sometimes male clients prefer to use the blankets as a wrap (like in the video) instead of the gown. I always offer the option for either when explaining how to get ready for the treatment.

“Value is, as value does”

02/06/2014

“Value is, as value does”
This is the kind of aphorism that might trip off the tongue of Forrest Gump!
What do I mean by this? Let me explain. I am a colon hydro therapist which means I am already sold on the benefits of colonics.
And, so it would seem, are more and more ordinary folk, not to mention trendsetters in the public eye (actors, media personalities, royalty, perhaps even presidents of countries). Some are quietly admitting to having the treatment-whilst the peak performance expert Tony Robbins is a vocal and passionate advocate of its benefits.
This is ‘Value is’. 
But the increasing popularity of colon hydrotherapy generates the problems of popularity, ie quality control. My take on this that the public will increasingly clamour for colon hydrotherapy, and not knowing any better they will (some of them) be seduced by the lowest price denominator. That’s always going to be Groupon or similar.
Look, there is definitely a Groupon marketplace for colonics. If you watch the sales ticker on Groupon colonics “deals”, its not uncommon to see 100’ s of sales being made within a 3 or 4 day deal period. That’s the power of the Groupon –type “reach.” Now, whilst I am all for spreading the word about colonics, I am concerned that quality suffers, and many of the clients end being ‘one timers’ disappointed or downright turned off by their experience. Why is that so? My suspicion is that its because many clinics using the Groupon approach are all for commoditising the experience. It’s well nigh impossible to turn a return on Groupon priced colonics
( typically 39 pounds ) but it appears some clinics try. They therefore must be cutting some corners diminishing the client experience. The only point of running a ‘deal’ is to attract clients to try out the service, and then continue with a series of colonics. It will be rare client (in my experience) who genuinely would not benefit from at least a short series (e.g.  3 colonics). WLCs  repeat client rate is around 60%, I doubt the lowest cost clinics muster anything remotely as good.
In effect and in practice, a lowest–price sales mentality on the part of the seller, and on the part of the client, ends up being shortsighted. It seems as though it reduces the financial risk to the client but conversely it increases their experiential risk of a suboptimal treatment. So “value is” becomes eroded and diminished-breeding cynical and skeptical users who have been burnt in the process.

So what about “value does”?
Here’s my take on it. Colon hydrotherapy is more than a mechanical process undertaken by a technician. Rather it’s an art and science born from technical expertise, physiological knowhow and intuitive understanding: what I like to call ColonWhispering.
The term has no professional counterpart but has the advantage of being readily understood by people. (It’s rather like the term ‘quality’ which most people would struggle to define adequately, but we all know quality when we see it!)
West London Colonics principal hydro therapist, (Julia) is a trained physiotherapist
(although currently non-practicing) and colonic hydro therapist with over 6 years experience in the  two fields. She trained with Dr. Milo Siewert  and Roger Groos at The National College of Colonic Hydrotherapy and is a well –recognised and active member of the Committee of the best established colonic association in Europe, the Association of Registered Colonic Hydro therapists, ARCH.
Is a colonic hydrotherapy treatment simply a colonic wash, as some attest? Some refer to it as an internal bath! Superficially this is the case- but in the hands of a skilled therapist it’s potentially so much more than that.
Of course it should be emphasised that colon hydro therapy is not a medical procedure. It’s a holistic process. When clients work with Julia over a series of treatments, the health of whole of the digestive and eliminative system  (stomach, pancreas, liver, gall bladder, small intestine) is considered, and reflected in treatment focus. This is the terrain of the 2nd brain.( the Enteric Nervous System)
With over 2,000 colonic hydrotherapy treatments under her belt, Julia is fast gaining a reputation with her clients (and in her profession) as the principled, knowledgeable, health coach (of choice) in the West London area. Folk interested in the multiple dimensions of balanced health  (physical, spiritual, mental and emotional) find themselves drawn to her and West London Colonics.


Given this orientation, aptitude for colon hydrotherapy, professional recognition West London Colonics could be forgiven for charging at the upper end of the colonics market place. But the fact is that we don’t!
The perspective we take is that whilst indeed “Value is as value does”, someone in the market needs to show clients what high quality colonics looks like, what it can potentially deliver -”what…value does”. That’s why we offer very affordable introductory colonics. And equally affordable prices for a series of colonics. Our intention is to make colon hydrotherapy a sustainable health strategy that provides a ‘place mat’ for all the other health & lifestyle measures a client takes. Our lower end prices for peoples first sessions allows them to reduce their financial risk trialing out the  treatment -and seeing whether its for them- secure in the knowledge that they are  receiving a quality treatment, that is neither oversold or undersold, in terms of its constituent elements.
‘Value is as value does’. Indeed.

I salute my clients.

02/06/2014

I salute my clients.
Typically, by the time clients come to see me, they have done a great deal of work on their digestive/ eliminative issues. The Pareto rule applies. Clients always have to do 80% plus of the work. That’s the 80:20 rule.  The colon hydro therapist can only do 20%or less of the work, that’s just the way it is. The client has to do the 80%: they must do not just what’s necessary, but what’s rightly sufficient. The means taking the prescription, be it bitter or sweet. Making mindful food choices, exercising and dealing  with “stuff”. The colon therapist is cheerleader, the client is the one playing on their field of life.
The clients who get results are the ones who persist even if they haven’t seen a result for a  treatment or two and keep  on keeping on. As the adage from Kundalini Yoga goes: ‘Keep up and you will be kept up’.
By taking responsibility for their health these clients make a stand against their conditions and for their goals. For all of us: wellness is a conscious choice not an accidental occurrence. Even if we are healthy, ultra healthy is a quantum jump up. Supporting our bodies nutritionally, exercising, eating supportive foods, avoiding excess medication and working on destructive  emotions. The prize is:
Exuberant aliveness, optimally balanced health & wellness.
So this is for all my amazing clients walking this incredible journey of life, I salute you. It’s a privilege to know you and to support you.

Marching to the beat of your own drummer

24/05/2014


The reality is that not everyone around you is going to be supportive of the positive changes you are attempting to institute in your life.
Some will; search them out, and spend time with them.
They are your cheerleaders.
Others won't.
They are your naysayers. Avoid them until you have developed rock solid commitment.
That's just how it is.
There will be those who if you share with them that you have had colonics will pooh-pooh (pun intended!) the idea, without having any understanding of its dynamics of action. Anything that doesn't fit into the medical paradigm, neatly and cleanly, is viewed with suspicion, by some holding a wholly conventional medical perspective - never mind that iatrogenic disease is the third leading cause of death in Britain
Please understand this is not a dig against the medical community. We are proud to have friends and colleagues there. And Dena, or business manager is a pharmacist by background. At WLC we also do also have clients who push for referrals from medical doctors- who to their credit have been open-minded about the benefits of colon hydro therapy. And that's what is needed, an open minded willingness to utilise different pathways to health to best effect.
(Actually we have a soft spot for people in the health service sector; we think to be found there are some of the nicest and most dedicated folk one could hope to find, notwithstanding the pressure cooker environment they work in.)
Here is an extract from an article by the health writer Robin Hoffman (3) in which she reflects on the necessity of 'moving forward with her body as the driver' rather than being held hostage by the 'people that judge me'.
'And sure, there will be people who judge me or think I am "too healthy" or "being unhealthy" or whatever the judgment may be. And sure, maybe it is extreme, but the last time I checked, cancer treatments and open-heart surgery are pretty extreme, too.
So why not take the risk...and do something a little bit different?

That way one can be assured of different results .