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Vocal’s new Managed Services team will kick off operations on 1st March 2012, delivering a differentiated range of support services to meet the diverse needs of its customers across many industries. Three key professionals have joined the business, bringing their knowledge and experience to further develop Vocal’s customer services and account management for iModus. The company has made a further three hires in its sales function.

Managing Director Trevor Wheatley-Perry said, “I’m delighted to welcome the new team members. Their skills are key as we complete our transition to a Managed Services approach, effectively delivering a defined set of services depending on each customer’s Managed Service Agreement. When combined with the 24 x 7 support that we offer to our UK based customers, this is a significant differentiator for us in the Business Continuity marketplace, moving us on from the traditional, reactive approach to customer service and software support. Our Managed Services model will expedite our expansion in the US and EMEA markets.

“In our industry, data management is critical: the currency of organizational contact lists is central to effective emergency notifications. Through our Managed Services contracts, we provide our customers with the resources to carry out regular and robust testing and updates to their data.”
 

Vocal’s new recruits include Peter Matthews who brings 20 years experience in the technology services industry, most recently at Cable & Wireless, to head up the newly formed Managed Services team. Peter says, “The new Managed Services approach will enable us to support customers more proactively than ever, tailoring our services to their individual business requirements.”
 

Also joining the Managed Services team are Justin Boswick-Pagani, Customer Services Executive and James Cooper, Customer Data Management Executive.

Vocal is experiencing strong demand for its award-winning emergency notifications platform iModus following the launch of iModus 2.0. To support this growth, the company has also added resource to the Sales Account Management and New Business Sales teams.
Neil Hedley-Smith, joins the team as National Account Manager. With nine years’ experience in IT  and security sales, Neil has excellent skills in understanding and meeting customer requirements at a business and IT level and managing long-term relationships of trust.

Noel O’Connell joins as Regional Sales Manager for the northern region and Scotland. His track record of working with both public and private sector clients gives him insight into different industry challenges.
 

Craig Deeley joins the team as Inside Sales Executive. With ten years’ experience in IT and services innovation, Craig will help lead the introduction of exciting iModus developments, sustaining Vocal’s reputation as an industry leader in emergency notifications.

With the London 2012 Olympics and Paralympics taking place on their doorstep, MMC and Sumitomo Mitsui Banking Corporation Europe Limited, have come together with Vocal (the creators of iModus) to form the Tower Place Messaging Group. 

Ian Fatt of MMC and Stuart Holman, of Sumitomo Mitsui Banking Corporation Europe Limited identified the need for a local neighbourhood information exchange service between security organisations, “iModus seemed the obvious tool and Vocal couldn't have been more supportive. I believe this will prove to be an invaluable asset, not only during the Olympics, but as a security tool we will continue to utilise for a very long time, this will be our legacy.” commented Ian Fatt.

The overall aim of the group is to act as a local information exchange service about all events that may impact businesses in the EC3R geographic area.  With the Olympic preliminary, pre-event and post event activities taking place over a period of more than two months, businesses operating in the London area will need to stay up to date in order ensure business continuity throughout the Games.

The group shares information generated by the Olympic organisers – notably the information about travel generated by the Olympic Route Network and Paralympic Route Network (ORN/PRN) – to keep everyone in the group informed of incidents, disruptions and hold ups in the EC3 area.

“The flexibility of the iModus system allows us to channel a wide variety of information to carefully targeted recipients.  It’s great when our clients see the potential and ask us for what they want – and, of course, we’re always delighted to help them,” comments Trevor Wheatley-Perry, Director of Vocal.