BETTING EXPERIENCE
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William Hill is synonymous with delivering a high-quality gaming and betting experience, whether online, in our shops, or on the phone. An established and trusted brand, we took more than £15bn in stakes in 2009. We are building our business by bringing the excitement of gaming and betting to UK and international customers through a strong retail presence and our growing online activities. Through our expertise, passion and commitment to customer satisfaction, we aim to deliver an unrivalled…
William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill Online, we established one of Europe’s top three…
William Hill is synonymous with delivering a high-quality gaming and betting experience, whether online, in our shops, or on the phone. An established and trusted brand, we took more than £15bn in stakes in 2009. We are building our business by bringing the excitement of gaming and betting to UK and international customers through a strong retail presence and our growing online activities. Through our expertise, passion and commitment to customer satisfaction, we aim to deliver an unrivalled…
We operate in around 2, 300 betting shops across the UK and Ireland, most of which are open seven days a week, offering odds and taking bets on a wide range of sporting and other events. We process over one million betting slips every day. The gaming machines that we offer in the majority of betting shops enable customers to bet on roulette, slots and other random number generated events. Our call centres for telephone betting can handle over 600 calls simultaneously. We own and operate two…
William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill Online, we established one of Europe’s top three…
blackjack, gambling industry, gaming products, online sportbook, monopoly, phone, market leading brand, business, telephone betting team, punters, bingo, gaa hurling, dominos, horse racing, sporting
William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill Online, we established one of Europe’s top three…
For telephone betting, the same five companies appear, although there is also a significant presence from other, principally online brands, the main ones being PaddyPower, Bet365 and SkyBet. Based on TGI analysis (which measures consumer purchasing habits, media exposure and attitudes) we estimate that William Hill is the largest player in terms of usage in telephone betting, reaching some 45% of customers. Analysis of UK gambling customers has to look at the three main channels separately –…
horse racing, customer service, online activities, events, investors, telephone betting, tournaments, gaa hurling, bet in play, monopoly, bowls, roulette, betting shops, blackjack, expertise, gaming
dominos, customers, sporting, sports betting, bingo, casino, slots, sms text betting, live race commentary, passion, roulette, gaming companies, customer service, gaa football, telephone betting team
Retail: constantly evolving and improving. William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill…
gaming machines, passion, cycling, players, services, online, betting experience, win, sms text betting facility, motorbikes, online activities, winter sports, basketball, arcade games, bet in play
Retail: constantly evolving and improving. William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill…
roulette, golf, handball, business, investors, online, taking bets, gaming, baseball, darts, expertise, leisure activity, passion, bingo, gaming companies, sports betting, telephone betting team
We operate in around 2, 300 betting shops across the UK and Ireland, most of which are open seven days a week, offering odds and taking bets on a wide range of sporting and other events. We process over one million betting slips every day. The gaming machines that we offer in the majority of betting shops enable customers to bet on roulette, slots and other random number generated events. Our call centres for telephone betting can handle over 600 calls simultaneously. We own and operate two…
In 2007 TNS (a global research company) estimated that around 26% of online bettors in the UK have a William Hill account. With 240, 000 regular customers, we therefore estimate that there are around 950, 000 customers who bet online. Online betting has a socio-demographic profile that in many ways reflects the medium, with a bias towards younger, ABC1 males. This finding is endorsed by the Gambling Commission’s analysis which found that: ‘There were a number of significant socio-demographic…
Gambling is a leisure pastime that is enjoyed the world over. It is particularly popular in the UK, where games of chance and betting on sports – horse racing in particular – have long been part of British culture. The internet has changed the face of the industry, not only giving companies access to new customers in different territories, but also enabling a far more varied and exciting portfolio of gaming and betting products to be offered. We estimate that there are some 220, 000 regular (at…
arcade games, sporting, roulette, racing, online sportbook, bet in play, taking bets, betting services, bowls, gaming companies, gaa hurling, american football, text betting, sports betting, ice
Founded in 1934, William Hill is one of the best-known names in the gambling industry, providing gaming and betting services across three channels: online, on the high street and on the phone. We have been listed on the London Stock Exchange (WMH.L) since 2002 and employ over 16, 600 people in the UK, Ireland, Israel and Bulgaria. Our aim is to give our customers what they want, when they want it, where they want it. We are one of the UK's leading bookmakers, with a trusted high-street brand…
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Bet in-play is one of our exclusive Telephone betting services, which allows customers to place bets during a sporting event. Customer can call our dedicated advisory team on 0800 72 71 72 during the LIVE event to get the latest in-play odds as well as to place a bet. Our latest development SMS text betting service makes betting much more discreet and more convenient. It allows customer to place bets by sending SMS text messages through their mobile phone. By texting ‘new account’ to our text…
rugby league, virtual, leisure activity, bettors, gaming machines, live race commentary, phone, baseball, slots, monopoly, bowls, sms text betting, telephone betting team, blackjack, arcade games
Telephone is our most mature channel, serving loyal, long-standing and sophisticated customers. The competitive environment for Telephone has been changed by offshore operators and betting exchanges, affecting profitability in this channel. To return this channel to an acceptable level of profitability, we will focus on the needs of the core customer base for whom Telephone is the preferred channel and tailor the size and location of our operations appropriately. Over-the-counter betting and…
online, gaming machines, gaming companies, rugby, bookbinding, sporting, virtual, gaming, betting experience, text betting, game, telephone betting team, tournaments, racing, winter sports
rugby league, monopoly, bookmakers, cycling, online sportbook, internet betting, racing, customers, gaa football, gaming companies, passion, darts, basketball, betting exchanges, winter sports, ice
Founded in 1934, William Hill is one of the best-known names in the gambling industry, providing gaming and betting services across three channels: online, on the high street and on the phone. We have been listed on the London Stock Exchange (WMH.L) since 2002 and employ over 16, 600 people in the UK, Ireland, Israel and Bulgaria. Our aim is to give our customers what they want, when they want it, where they want it. We are one of the UK's leading bookmakers, with a trusted high-street brand…
online activities, players, roulette, boxing, phone, motor racing, taking bets, business, sms text betting, gaming companies, poker, live race commentary, punters, gaming, telephone betting team
William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill Online, we established one of Europe’s top three…
win, gambling industry, betting shops, phone, leisure activity, american football, passion, investors, telephone services, casino, tournaments, monopoly, sms text betting facility, live casino
skill games, sports betting, betting operator, live casino, monopoly, online, telephone betting, bookie, business, gaa football, rugby, services, bet in play, betting shops, bookmakers, slots, online
In 2007 TNS (a global research company) estimated that around 26% of online bettors in the UK have a William Hill account. With 240, 000 regular customers, we therefore estimate that there are around 950, 000 customers who bet online. Online betting has a socio-demographic profile that in many ways reflects the medium, with a bias towards younger, ABC1 males. This finding is endorsed by the Gambling Commission’s analysis which found that: ‘There were a number of significant socio-demographic…
sms text betting facility, gaming companies, ice hockey, business, passion, telephone services, virtual, gaming products, bookmakers, rugby, online, rugby league, basketball, golf, bet in play
For telephone betting, the same five companies appear, although there is also a significant presence from other, principally online brands, the main ones being PaddyPower, Bet365 and SkyBet. Based on TGI analysis (which measures consumer purchasing habits, media exposure and attitudes) we estimate that William Hill is the largest player in terms of usage in telephone betting, reaching some 45% of customers. Analysis of UK gambling customers has to look at the three main channels separately –…
rugby league, win, gaming machines, text betting, gaming, tournaments, motorbikes, gambling industry, arcade games, american football, rugby, darts, bingo, snooker, on the high street, ice hockey
horse racing, bet in play, gaming companies, services, betting, lotteries, market leading brand, sports betting, online, gambling industry, tournaments, arcade games, investors, taking bets, online
Retail: constantly evolving and improving. William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill…
bingo, lotteries, jackpots, gaa football, rugby, online, punters, betting operator, baseball, betting services, gaming, winter sports, customer service, players, golf, gaa hurling, telephone betting
blackjack, betting services, expertise, business, betting shops, game, sporting, bet in play, snooker, punters, darts, betting exchanges, bookmakers, customers, rugby, casino, gaming machines
phone, customer service, poker, telephone services, text betting, motorbikes, taking bets, motor racing, boxing, basketball, betting operator, betting experience, roulette, rugby, online, investors
Retail: constantly evolving and improving. William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill…
Founded in 1934, William Hill is one of the best-known names in the gambling industry, providing gaming and betting services across three channels: online, on the high street and on the phone. We have been listed on the London Stock Exchange (WMH.L) since 2002 and employ over 16, 600 people in the UK, Ireland, Israel and Bulgaria. Our aim is to give our customers what they want, when they want it, where they want it. We are one of the UK's leading bookmakers, with a trusted high-street brand…
Many customers tend to use more than one provider, so any estimates have to recognise that these same customers might also be going to competitors and indeed to different channels. Our estimates are as follows: Online betting has a broad set of competitors, including William Hill, Ladbrokes, Totesport, Coral, Betfred, BlueSquare, 888, Stan James, Boylesports, Victor Chandler, Betfair and many more. According to global research company research TNS in 2007, some 26% of regular online bettors had…
In 2007 TNS (a global research company) estimated that around 26% of online bettors in the UK have a William Hill account. With 240, 000 regular customers, we therefore estimate that there are around 950, 000 customers who bet online. Online betting has a socio-demographic profile that in many ways reflects the medium, with a bias towards younger, ABC1 males. This finding is endorsed by the Gambling Commission’s analysis which found that: ‘There were a number of significant socio-demographic…
Bet in-play is one of our exclusive Telephone betting services, which allows customers to place bets during a sporting event. Customer can call our dedicated advisory team on 0800 72 71 72 during the LIVE event to get the latest in-play odds as well as to place a bet. Our latest development SMS text betting service makes betting much more discreet and more convenient. It allows customer to place bets by sending SMS text messages through their mobile phone. By texting ‘new account’ to our text…
telephone betting, online sportbook, gaming companies, events, text betting, betting experience, expertise, punters, arcade games, betting operator, telephone services, bets, boxing, services
We operate in around 2, 300 betting shops across the UK and Ireland, most of which are open seven days a week, offering odds and taking bets on a wide range of sporting and other events. We process over one million betting slips every day. The gaming machines that we offer in the majority of betting shops enable customers to bet on roulette, slots and other random number generated events. Our call centres for telephone betting can handle over 600 calls simultaneously. We own and operate two…
arcade games, internet betting, boxing, game, betting exchanges, betting experience, telephone services, live race commentary, basketball, gaming companies, punters, horse racing, snooker, gaming
TGI surveys (which measure consumer purchasing habits, media exposure and attitudes) estimate that there are around 5.1 million users of betting shops in the UK (around 10.8% of the adult population), with 3.6 million of those being male. This volume includes a large number of infrequent bettors who bet only on key dates such as the Grand National, the FA Cup and other high profile events. We estimate that there are approximately 1.7 million customers who use betting shops at least once a month…
William Hill is already the leader in UK high street betting and gaming, with approximately 25% of a mature, stable LBO market. We will continue to increase our market share by investing to improve and expand our estates, by enhancing the range of products we offer and by providing high-quality customer service. We maximise the cash flows from our Retail business through tight cost control and careful capital expenditure. In creating William Hill Online, we established one of Europe’s top three…
Many customers tend to use more than one provider, so any estimates have to recognise that these same customers might also be going to competitors and indeed to different channels. Our estimates are as follows: Online betting has a broad set of competitors, including William Hill, Ladbrokes, Totesport, Coral, Betfred, BlueSquare, 888, Stan James, Boylesports, Victor Chandler, Betfair and many more. According to global research company research TNS in 2007, some 26% of regular online bettors had…
